Manager, Visual Merchandising

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Visual Merchandising enhances the customer experience through creative merchandise presentations, seasonal fashion trend statements, and three-dimensional visual displays. They will refresh styles and outfits presentations frequently to engage repeat and new customers. Collaborating with Style Merchandise Managers, they establish a symbiotic partnership focusing on workload planning, new receipt placement, and visual styling to create a cohesive customer experience. The Manager, Visual Merchandising inspires customers by strategically placing visual elements, recruits' colleagues with creative and style talent expertise, analyzes business reports for strategic decision-making, ensures promotional accuracy, and coordinates merchandise moves with other store leaders. Additionally, the Visual Manager will implement policies and procedures, and guide store management on merchandising standards and techniques.

What You Will Do

• Re-establish training standards, experiences, and tools to enhance institutional skill levels.
• Increase the frequency of style/outfit refreshes to excite repeat and attract new customers. Test the frequency and detail of VMDs.
• Foster a symbiotic partnership between the Style Merchandise Manager and Visual Manager, coordinating workload planning, new receipt placement, visual styling, and setting sales to optimize the customer experience.
• Evaluate and enhance the customer's shopping experience by strategically placing visuals in relevant areas. Create captivating in-store displays that boost sales and increases store profitability.
• Pays meticulous attention to detail in arranging displays and ensuring merchandise is presented in an enticing and organized manner.
• Analyze reports to review business results, taking appropriate action to capitalize on strengths and address deficiencies. Partner with the Executive team to ensure a high level of execution.
• Ensure the accuracy of promotional presentations, merchandise placement, seasonal fashion trend statements, and sales and event setups.
• Coordinate selling floor fixture and merchandise moves with other Store Leaders.
• Establish a high level of shortage awareness and effectiveness, ensuring the implementation of all policies and procedures.
• Guide store management and support teams on merchandising standards, proper fixture utilization, and techniques.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills You Will Need

Visual Merchandising Expertise: Possess a deep understanding of visual merchandising concepts, creative presentation, and three-dimensional display techniques.

Leadership and Collaboration: Foster a symbiotic partnership with Style Merchandise Managers, optimizing workload planning and visual styling.

Training and Development: Ability to re-establish training standards and enhance institutional skill levels. Capable of guiding and coaching colleagues to uphold high visual standards and inspire a cohesive team focused on achieving visual excellence.

Strategic Thinking: Analytical skills to evaluate business reports, make strategic decisions, and capitalize on strengths while addressing deficiencies.

Customer Focus: Enhance the customer experience by strategically placing visual elements to inspire and engage both repeat and new customers.

Passion for Retail: Exhibits a genuine passion for the retail industry, staying updated on industry trends and seeking continuous improvement in the in-store experience.

Adaptability: Able to adapt quickly to changing fashion trends and market preferences, adjusting visual strategies accordingly.

Recruitment: Effectively recruit generalists with relevant experience, creative talent, and a focus on visual execution and style inspiration as well as support the store's visual workload.

Coordination and Communication: Coordinate with other Store Leaders for selling floor fixtures and merchandise moves. Communicate effectively to guide store management and support teams on merchandising standards, policies, and procedures.

Accuracy and Attention to Detail: Ensure accuracy in promotional presentations, merchandise placement, seasonal fashion trend statements, and sales and event setups.

Shortage Awareness: Establish and maintain a high level of shortage awareness and effectiveness, implementing loss prevention policies and procedures.

Who You Are

• Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply.
• Effective written and verbal communication skills; ability to draft reports and other communications; present to management and internal and external business partners; interpret technical documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent; draw and interpret bar graphs.
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

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