Staff Applications Engineer, Network Operations Center

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Rivian's Network Operation Center (NOC) is responsible for remotely maintaining Rivian's charging network. We are looking for a Network Operations Center Senior Applications Engineer who will work cross-functionally to scale the NOC's capabilities while assisting on day-to-day responsibilities.

• Support network operations of Rivian's deployed charging assets.
• Represent the NOC and field service teams and work cross-functionally with product, software engineering, and interoperability teams to define operational requirements, improve in-field asset performance, and enhance cloud platform capabilities.
• Engage with product and software teams to improve firmware testing, rollout, and feedback process.
• Use keen attention to detail to document issues and drive alignment across cross-functional teams using various tools and systems.
• Assist NOC specialists and engineers in day-to-day operations by acting as an escalation resource and providing expertise.
• Act as the main point of contact between the NOC/field service teams and the embedded software, cloud software, and interoperability engineering teams for escalated field issues.
• Analyze charging session data, diagnostic logs, fault codes, and other data to assess and diagnose root causes of issues.
• Support commissioning of new assets; configuring asset properties via Linux and other internal software applications, as needed.
• Perform additional responsibilities as assigned.

• Bachelor's degree in Electrical, Mechanical, or Network Engineering or related discipline
• 5+ year(s) of related experience
• Experience using case/work order management tools (e.g., Salesforce, JIRA, ZenDesk, ServiceNow, etc.)
• Understanding of charging standards and protocols: OCPP, ISO 15118, J1772, CCS, NACS, etc.
• Understanding of above standards and protocols in regards to interoperability between different charging systems and EVs (make/models).
• Understanding of DC fast charging systems, high voltage and low voltage systems, and systems controls; experience in electric infrastructure a plus.
• Deep cellular networking knowledge as it relates to charging systems and their features and functionality
• Proficient in Linux
• Excellent written and oral communication skills
• Team player mentality, with a willingness to assist others on the team and cross-functional partners
• Proven track record of successful problem-solving skills with a strong sense of ownership and urgency
• Required to communicate using telephone, email, and other digital means of communication
• Ability to view, read, and interpret documents including operating and maintenance instructions, safety guidelines, etc.

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.