AC Hotel Assistant Front Office Manager

Description

At AC Hotels, connecting with our guests, catering to their "on-the-go" lifestyle and helping them feel the unique buzz of a new city depends upon a team of associates whose lifestyles and passions make them a great fit for the brand. We are currently seeking an Assistant Front Office Manager.

POSITION PURPOSE: Assists Front Desk Manager with overseeing all Front Office Operations to insure profitability, control costs and quality standards to insure total guest satisfaction. Supervises front desk staff and assists with greeting guests, checking guests in and out, handling guest requests and complaints, and handling group check-ins.

Salary starts at $61,200

Benefits include: Free on-site parking, medical, dental, vision and life insurance for eligible full-time associates, vacation hour accrual upon hire for eligible associates, 401K, travel, dining and movie discounts.

ESSENTIAL FUNCTIONS:

1. Supervises front office team members.

2. Performs manual and computer posting of transactions.

3. Handles money, credit cards, and checks.

4. Deals with guest complaint dissatisfaction.

5. Takes reservations.

6. Performs additional duties or projects as assigned by Front Office Manager.

POSITION REQUIREMENTS:

1. Previous hotel front desk management experience required.

2. Good communication and organizational skills.

3. Accurate typing skills; ability to use office and front desk systems.

4. Must be available to work a varied schedule to include full time hours, days, nights, weekends, and holidays.

Equal Opportunity Employer