Director of Banquets

Omni Mount Washington Resort & Spa

As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious decor.

Omni Mount Washington Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa may be your perfect match.

The Director of Banquets is responsible for ensuring proper environment for successful functions and events at the Omni Mount Washington Resort. Responsibilities include the set up and service of all banquet functions, supervising all banquet associates to ensure guest satisfaction, and maintain service standards. This is a leadership role responsible for training of associates to deliver the service commitment for the property in a manner that complies with Omni food and beverage standards and company policies and procedures.

Our team members enjoy a wealth of benefits and perks, including:

Comprehensive healthcare coverage with options for medical, dental, and vision plans.
• Paid time off for relaxation and rejuvenation.
• Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• A great voluntary benefits program that includes: critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
• Complementary Golf, Skiing and Riding.
• Discounts on dining, retail, and spa services, as well as savings on ski, golf rentals, and other activities.
• Support services including an Employee Assistance Program (EAP), TravelConnect for emergencies while traveling, and adoption services.

Join us and thrive in an environment where your well-being is valued and supported.

• Manage team functions and activities according to strategic direction from senior leadership and increased performance efficiencies, influencing change and new processes when appropriate.
• Concentrate efforts on human-centered design that benefits not only the guest journey, but also creates authentic work experience for associates.
• Coordinate all activities, represent guests internally and collaborate with leaders in varied areas to ensure success in projects and resource planning.
• Design, research, develop, analyze and suggest new concepts, as well as strategies.
• Ensure to exercise decision-making and independent judgment while being aligned with guest needs and management direction and budget guidelines.
• Coordinate new initiatives with suitable contacts- internal and external.
• Work with the Food and Beverage Team to drive excellence in guest satisfaction through the creation of positive experiences. Assist in training associates in order to meet the service commitment.
• fluctuates up or down.
• Maximizes profits in his department through effective management techniques keeping in mind at all times guest satisfaction.
• Must stay updated on new food and wine trends. Sets the pace and a good example for a successful quality operation.
• Prepare for and conduct departmental meetings.
• Leadership Contribute to the leadership of Omni Mount Washington Resort attending Food and Beverage Leadership meetings and showing active presence in the division. Find creative ways to develop an entrepreneurial culture with Omni's business and social objectives.
• Staff management - Empower the associates to maximize their contribution to the Omni Mount Washington. Support them to be flexible and work within and across teams, to be entrepreneurial and innovative in their use of affecting creative hospitality experiences.
• Partnership working - Work with and through partners. Ensure high levels of performance, excellent communication and delivery
• Budget management - ensure the most effective use of Omni Mount Washington Resort's resources and that all finances are properly accounted for.

• College Diploma, plus five (5) years relevant experience or an equivalent combination of training, experience, and/or education.
• Event promotion/implementation and/or marketing experience preferred.
• Must have excellent interpersonal skills.
• Must provide excellent service to internal and external customers.
• Must have excellent oral and written communication skills.
• Must be attentive to detail.
• Must have the ability to adapt to unexpected situations.
• Must be punctual and reliable.
• Must be able to remain calm and portray a friendly demeanor in stressful situations.
• Must be available to work flexible hours to include nights, weekends, and holidays.