IT Technical Support II

E2 Consulting Engineers, Inc. (E2) is a professional services firm established in 1988 specializing in a full spectrum of engineering services including, project engineering and design, federal base operations and infrastructure support services, gas pipeline construction and inspection services, environmental consulting and remediation, and information technology services. At E2, we value safety, innovation and collaboration, and we are dedicated to excellence.

E2 is hiring a IT Technical Supportt II who can monitor and maintain computer systems and networks. The Technical Support identifies, investigates, and resolves users problems with computer software and hardware, as well as, fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns in order to help set up systems or resolve issues, and troubleshoots system and network problems, diagnosing and solving hardware or software faults. Implement new software and hardware installation as required, including analysis of software and hardware usage and recommendations for implementation/improvement.

This position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents and is responsible for the initial analysis, diagnosis and troubleshooting of events. Ensures reported production outages/incidents are communicated and resolved in an expeditious manner. They will manage staff onboarding and offboarding processes and provide helpdesk related support in all areas of IT functions for their assigned group.

Answer incoming customer emails to the Help Desk.

• Follow established procedures to diagnose and troubleshoot system issues.

• Analyze, determine, and document reported production outages/incidents.

• Determine severity, impact, and nature of incidents. Escalate as needed.

• Communicate clearly with other team members.

• Submit tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications.

• Complete onboarding or offboarding functions for staff being mobilized or demobilized.

• Perform hardware and software installations.

• Oversee deployments and relocations of staff at various locations throughout the airport footprint.

• Provide IT support at Division-wide sponsored events.

• Provide on-the-job training to new department staff members.

• Provide computer orientation to new staff.

• Bachelor's degree in computer science or related field preferred or equivalent job experience of 10+ yrs.
• 10 years or more experience
• Demonstrated experience managing data coordination and conversion projects.

• Ability to organize short and long-term tasks and communicate status of tasks with clients and management.

• Effective oral and written communication skill, with an ability to communicate complex issues to a non-technical audience.

• Must be able to lift at least 40lbs.
• Will need the ability to be mobile in order to visit different sites on campus to provide technical support.

Hardware and Infrastructure Experience:

PC Hardware Troubleshooting:

• Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices.
• Proficient in handling upgrades, replacements, and configurations.

Network Infrastructure Troubleshooting:

• Capable of identifying and resolving common LAN/WAN issues such as cabling faults, switch/router configuration errors, and IP conflict resolution.
• Adept in managing network performance and connectivity troubleshooting, including wireless networks and VPN issues.

Installation, Configuration, and Maintenance:

Windows Operating Systems:

• Proficient in the installation, configuration, and administration of Windows operating systems (Windows 10, 11).
• Experienced in applying security patches, system updates, and driver updates.

Microsoft Office 365 Suite:

• Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions.
• Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams.

E2 Consulting Engineers, Inc. offers an excellent benefits package including health, dental, vision, and life insurance, 401(k) with employer match, paid time off.

Salary range for this position is $104,000.00 - $127,108.80. The starting salary will be commensurate with skill, education, experience, and working environment.

Work Environment

This job operates in a professional office environment and uses standard office equipment such as computers and phones.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit/ stand for up to 8 hours per day.
• Ability to move freely for up to 8 hours per day.

E2 Consulting Engineers, Inc. is a Drug Free Workplace. After accepting an offer of employment, applicants may be required to undergo background checks, drug testing, and/or fit-for-duty physical examination. Drug screens will include, but not be limited to, Amphetamines, Cocaine Metabolites, Marijuana Metabolites (THC), Opiates, and Phencyclidine (PCP). As a federal contractor, E2 cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician.

Please no solicitation of any kind from agencies, staffing, or recruiting firms.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.