Desktop Support Technician, Associate - AI

LCG is seeking an IT Desktop Support Specialist to join a highly skilled team providing technical support to hardware, software and operating systems in an inter-networked environment. The Desktop support team provides technical support services for Windows environment ranging from Tier 1 to advanced Tier 2. The enterprise encompasses desktop applications, browsers, printers, scientific equipment and unified communications.

The ideal candidate must have excellent communication, interpersonal skills, and the ability to work effectively with all organizational levels. Responds to telephone calls, email and requests for technical support with emphasis supporting Apple devices. The role will require this individual to document, track, and monitor problems to provide resolution promptly.

Responsibilities:

• Microsoft Windows laptop and desktop support.
• Client connectivity to Open Directory and Active Directory in a domain environment.
• Usage of distribution lists and security groups for computer accounts and user accounts.
• File Server connectivity for clients, with associated file permissions and drive mappings.
• Support for MS Outlook and Office 365 applications.
• Security configurations and settings for Windows clients.
• Basic Hardware configuration, software upgrade and installation for PC's.
• Patch Management for Windows OS.
• Network services troubleshooting and connectivity, including wireless.
• Full disk encryption for laptops and desktops.
• Anti-Virus and Anti-Spyware support.
• Mobile Device Management support.
• Responds to client requests and provides technical support and training to end users
• Ensure that all tickets are documented with current status, customer communications and full description of the problem/resolution daily
• Review, maintain and enforce standard operating procedures.
• Able to determine the appropriate time to escalate complex inquiries to a senior technician
• Able to put together resources to train the clients on the use of GenAI.
• Ability to use user management on Microsoft Azure and AWS.
• Ability to develop generative tool utilizing cloud providers as a backend service for model inferencing.

Required Qualifications:

• Associates Degree in the field of computer science OR 1+ years of demonstrated experience troubleshooting current and previous Microsoft operating system(s)
• Microsoft MCP, CompTIA A+/Net+ or equivalent relevant experience.
• 3+ years of experience Windows desktop support
• Strong analytical, troubleshooting and problem-solving skills.
• Ability to grasp IT concepts while following desktop support policies and procedures.
• Capable of working on tasks/projects individually and as part of a team.
• Staying current with new technologies and collaborate ideas
• NIH Experience a plus
• Ability to pass a Public Trust Background Investigation to handle sensitive, non-classified data.

Compensation and Benefits

The projected compensation range for this position is $56,000 to $76,000 per year benchmarked in the Washington, D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. The target salary is $65,000 for this role. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.

LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.

Devoted to Fair and Inclusive Practices

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at hr@lcginc.com.

Securing Your Data

Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from lcginc.com or system@hirebridgemail.com emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at hr@lcginc.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.