Central Scheduler

Experience a rewarding and fulfilling career with Mercyhealth. Mercyhealth is committed to offering our partners a best place to work. Our unique workplace Culture of Excellence is built upon:

• Employee engagement, empowerment and growth
• Teamwork toward our common goal - providing exceptional health care services with a passion for making lives better
• An atmosphere of caring and quality that cascades throughout the organization

Schedules appointments for patients by telephone or in person by performing the following duties. May be asked to flex hours to various start times and additional shifts as needed to cover the dept. hours. Meets all criteria of a scheduler 1.

Essential Duties and Responsibilities

• Schedules appointments and enters appointment date and time into computerized scheduler.
• Checks exam orders in Epic.
• Work closely with physicians, nurses, and technologists to coordinate patient exams to expedite patient exams in a timely manner.
• Performs cancels, reschedules and makes modifications to exam orders.
• Must be able to schedule exams easily and quickly with few errors for the following areas: CT, MRI, ultrasound, nuclear medicine, mammography, echo, stress lab, sleep lab, respiratory, speech therapy, diagnostic and interventional radiology, as well as other departments as requested.
• Monitors urgent exam wait list.
• Works with Non-Mercy Physicians to have exams performed within Mercy Health System and enters the order, collects correct information for the physician so that results are sent in a timely manner.
• Coordinates patient's multiple exam orders and exams with other appointments so that the patient can complete all exams and appointments on as few visits as possible.
• Scheduled and verifies outside Chiropractic orders insuring they have a Mercy contract.
• Coordinates sedation cases with modality and OR.
• Coordinates biopsies with Radiologist schedule, modality and Interventional Radiology for nursing staff and radiologist availability.
• Greets and directs patients, salespeople, and visitors.
• Checks in and registers patients arriving in the imaging appointment, releases order.
• Collects information to request images from other facilities.
• Answers telephone and either responds to inquiry, directs caller to appropriate personnel.
• Must notify hospital registration, radiology reception, pre-cert and modality of all add on exams to ensure that the exam will be preauthorized and performed expediently.
• Pays very close attention to detail and is task oriented.
• Manages high call volumes with few errors and maintains composure under pressure.
• When scheduling uses read back method, when taking orders and setting up appointments.
• Manages up to 3 software applications simultaneously.
• Informs Coordinator of changes with prep books to keep them up to date.
• Utilizes appropriate scripting and patient identifiers.
• Works on committees and projects as assigned and completes them in the needed time frame.
• Notifies Coordinator if schedulers are in need of additional training.

Culture of Excellence Behavior Expectations

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Education and Experience

High school diploma or equivalent.
Previous scheduling experience as well as customer service needed.
Medical terminology needed.
History of 1 year of scheduling experience required

Special Physical Demands

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.