Corporate Card Services Representative

Glacier Bancorp

life insurance, paid time off, 401(k)

United States, Utah, Salt Lake City

Feb 25, 2025

About The Role

Summary

Under general supervision, manage and monitor customer charge back and Debit Card/ATM disputes while ensuring Federal and Visa regulations are followed. Represent the company by providing customers with card services that meet customer needs. Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications require shorter and not in-depth discussions most of the time.

This is a Corporate position which may be located at an available bank division location across our eight-state footprint in AZ, CO, ID, MT, NV, UT, WA, or WY. The entry rate for this position is $16.37 + / per hour (calculated for Missoula, MT).

All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

Description

* Complete the required process(s) for all ATM or Debit Card disputes, including all required customer correspondence complying with VISA guidelines and Regulation E.
* Research all incoming adjustments received ; resolve all items. Items not resolved same date as received, funds will be placed in the Chargeback Suspense General Ledger Account.
* Monitor fraud reports and emails throughout each day to identify potential fraudulent activity. Work with supervisors and management to create card blocks that protect the organization from losses yet minimize impact on authorized customer activity. Message cards with suspected fraudulent transactions so that Divisions are aware should customers contact them about their cards not working.
* Receive dispute forms for ATM; Debit Card transactions and review for completeness and accuracy.
* Monitor the ATM/Debit Card Provisional Credit General Ledger Account daily to ensure all items are resolved.
* Answer Branch/Department calls regarding ATM; Debit Card activity. Assist customers as needed with ATM disputes and Visa charge backs ensuring customers are supported to the fullest extent possible under the terms and conditions of Visa and Reg E regulations.
* Maintain the logs for all ATM; Debit card disputes received and update their statuses throughout the dispute process.
* Research and comply with all OFAC alerts and VISA reported suspects.
* Ongoing education to maintain updated processes per VISA and Regulation E guidelines.
* Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due dates.

About You

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Required/Preferred	Education Level	Description
Required	High School Diploma / GED

Experience

Required/Preferred	Experience Level	Description
Required	1 year	Minimum of 1 year of banking or related experience is required.
Required	1 year	Minimum of 1 year customer service experience is required.
Required	Beginner Experience	Clerical/administrative experience with preference on Word and Excel is required.
Preferred	Knowledge Of	Knowledge of Equal Employment Opportunity Act, Fair Debt Collection Practices Act and Visa/MasterCard Operating Regulations desired.

Would an equivalent combination of relevant education and work experience be considered?: No

License/Certification

Required/Preferred

License/Certification

Description

Required Skills and Abilities

* Employee must be trustworthy and possess a significant level of credibility, discretion, and diplomacy.
* Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
* Employee must be a team player with a passion for customer service and a proven ability to build rapport and work effectively with employees at all levels of the organization.
* Ability to communicate effectively, verbally and in writing. Ability to understand and follow complex written and oral instructions.
* Employee must be well organized with ability to prioritize and multi-task in a fast paced work environment and meet deadlines with minimal supervision.
* Ability to learn other computer programs and systems in a timely fashion.
* Ability to serve as a backup for other staff members in a mutually supportive team work environment.
* Employee must be capable of regular, reliable, and timely attendance.

Additional Requirements

Travel

Occasional travel required: (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.

Working Conditions

Environment: Indoors, a climate-controlled shared work area.

Noise Level: Moderate noise; not extreme or excessive; within reasonable limits.

Lifting: Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Vision

Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials.

Physical Activities	Frequency
Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces.	Infrequent - rare.
Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms.	Infrequent - rare.
Crawling: Moving about on hands and knees or hands and feet.	Infrequent - rare.
Crouching: Bending the body downward and forward by bending leg and spine.	Infrequent - rare.
Feeling: Perceiving attributes of objects such as size and shape, temperature or texture by touching with skin, particularly that of the fingertips.	Infrequent - rare.
Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling.	Daily.
Grasping: Applying pressure to an object with the fingers and palm.	Infrequent - rare.
Kneeling: Bending legs at knee to come to a rest on knee or knees.	Infrequent - rare.
Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position.	Occasional - now and then.
Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.	Infrequent - rare.
Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.	Infrequent - rare.
Repetitive Motion: Making substantial movements (motions) of the wrists, hands, and/or fingers.	Daily.
Stooping: Bending body downward and forward by bending spine at the waist.	Infrequent - rare.

What We Offer

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays. Visit our website for more details!

COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out!

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.