Overnight Care Coordinator

JOB SUMMARY:

The Overnight Care Coordinator serves as a dedicated contact for patients and caregivers. The Overnight Care Coordinator will have a strong understanding of the patient forward mission and will need to be a collaborator with strong communication skills.

This is a full time, non-exempt position, that includes three 12-hour shifts rotating 3 days on, 3 days off, Monday-Sunday (including holidays) from 8:00pm to 7:30am (8:00am on weekends). The Overnight Care Coordinatorreports to the Manager, Care Center.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Completes inbound and outbound phone calls
• Interface directly with patients and caregivers to support their treatment journey by explaining device logistics, providing travel and technical support, and placing supply and equipment orders
• Comfortable offering and attending video calls with patients and caregivers
• Data entry and documentation management via company specific CRM and ERP platforms according to SOPs
• Uses sound judgement to respond to patient needs, including escalating when necessary for guidance and collaborating with Care Coordinators and cross functionally
• Operates under close direction of Care Center leadership
• Provide occasional on-call coverage, on a rotating schedule, as needed outside of normal business hours (including weekends and holidays), and for scheduled team/company meetings or events

QUALIFICATIONS/KNOWLEDGE:

• 2-year college degree preferred
• Patient-facing health care experience preferred
• Basic knowledge of Medicare, managed care, third party payers and Medicaid is a plus
• Knowledge of Protected Health Information and The Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy and Security guidelines
• Working knowledge of legal and regulatory environment, with corresponding Guidelines (ACHC, ACCME, AdvaMED, FDA,)
• Solid working knowledge in the use of Excel, Word, and Outlook
• Ability to speak and understand Spanish is preferred

OTHER:

• Ability to move equipment weighing up to 50 pounds
• Ability to occasionally work outside usual shifts to support department operations
• Access to a quiet and private work space with reliable internet and telecommunications infrastructure to support work
• Availability to travel to Portsmouth, NH or other company locations for initial onboarding and training, and 1-2 times a year for additional training and/or team events
• This role is field-based

Equal Opportunity Employer, including disability/veterans.

ABOUT NOVOCURE:

Our vision

Patient-forward: aspiring to make a difference in cancer.

Our patient-forward mission

Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.

Our patient-forward values

- innovation

- focus

- drive

- courage

- trust

- empathy

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