Position Information
| Posting date |
02/25/2025 |
| Closing date |
|
| Open Until Filled |
Yes |
| Position Number |
0063900 |
| Position Title |
Assistant Athletics Director for Ticketing Revenue and Analytics |
| Department this Position Reports to |
Athletic Administration |
| Hiring Range Minimum |
$67,000 |
| Hiring Range Maximum |
Commensurate with experience |
| Union Type |
Not a Union Position |
| SEIU Level |
Not an SEIU Position |
| FLSA Status |
Exempt |
| Employment Category |
Regular Full Time |
| Scheduled Months per Year |
12 |
| Scheduled Hours per Week |
40 |
| Schedule |
|
| Location of Position |
Hanover, NH
Lewinstein Athletic Center |
| Remote Work Eligibility? |
Onsite only |
| Is this a term position? |
No |
| If yes, length of term in months. |
|
| Is this a grant funded position? |
No |
| Position Purpose |
Oversees the ticket office and manages the operations of sales activities within the athletics department. Works with the Associate Athletics Director of External Engagement to develop and implements strategies to meet the department's sales revenue needs. Acts as administrator of the ticketing software and database (AudienceView), point of sales devices, and financial reconciliation of all sales. Hires and oversees part-time ticket sales staff and maintains the annual budget. Consults with all sales departments to generate revenue strategies that meet the needs of each department involved in sales. |
| Description |
|
| Required Qualifications - Education and Yrs Exp |
Bachelors plus 2-3 years' experience or equivalent combination of education and experience |
| Required Qualifications - Skills, Knowledge and Abilities |
* Knowledge of accounting and ticketing procedures
* Excellent organizational and communication skills.
* Ability to interact with faculty, staff and public in a professional manner
* Computer knowledge required.
* Commitment to diversity and to serving the needs of a diverse populations. |
| Preferred Qualifications |
* Five years of financial/accounting, preferably in ticket sales; experience with a computerized ticketing system. |
| Department Contact for Recruitment Inquiries |
Tim Bautista |
| Department Contact Phone Number |
Tim.Bautista@dartmouth.edu |
| Department Contact for Cover Letter and Title |
Tim Bautista, Associate Athletics Director for External Engagement |
| Department Contact's Phone Number |
Tim.Bautista@dartmouth.edu |
| Equal Opportunity Employer |
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged. |
| Background Check |
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. |
| Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? |
Yes |
| Special Instructions to Applicants |
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy.
https://policies.dartmouth.edu/policy/tobacco-free-policy
|
| Additional Instructions |
Please include list of references for Additional Documents #1 |
| Quick Link |
https://searchjobs.dartmouth.edu/postings/77796 |
Key Accountabilities
| Description |
Ticket Office Management
- Creates and maintains exceptional customer service environment- has a demonstrated knowledge of sales office operations.
- Cooperates with area managers to oversee staff, direct operations to meet area goals.
- Generates and implements new initiatives for ticket and service sales in Athletics. Provides consultation services related to pricing and sales strategies to all sales departments.
- Participates in the daily oversight of operations for the ticket office.
- Generates and implements long term and/or short-term procedural modifications. Provides information. and necessary support services to other areas of the Athletic Department.
- Develops and implements ticketing sales strategies to increase season tickets, group tickets and single game tickets
- Researches and implements new revenue generation ideas for athletic department including but not limited to premium seating, 50/50 raffles, sales initiatives, etc.
|
| Percentage Of Time |
25 |
| Description |
Ticket Sales and Game Management
- Ensures policies and procedures are implemented, approved, and monitored for the sale and allocation of tickets for ticketed varsity sports.
- Responsible for ongoing communication with ticket purchasers, including on sale and renewal deadline notifications, date and time changes and other communications relevant to ticket purchasers.
- Approves all complimentary and discount ticket requests. Directs and oversees player complimentary admission procedures to ensure compliance with Ivy and NCAA regulations.
- Ensures adherence to all ticket policies and procedures to comply with NCAA and Ivy League regulations. Creates and implements new policies and procedures for ticketing initiatives.
- Serves as liaison to the various Athletic Department offices to explain Ticket and Sales Office policies and procedures relevant to day-to-day operations and upcoming events.
- Develops and implements all ticket pricing and packaging strategies.
- Develops venue-seating plans for alumni, students, faculty/staff, sponsors, VIPs, and public.
- Recruits and hires game-day staff and approves staff payroll
- Manages, in cooperation with the Assistant Director of Ticketing and Sales, event ticketing and game access which includes nights and weekends.
|
| Percentage Of Time |
25 |
| Description |
Hardware/Software/Database administration
- Troubleshoots software problems within AudienceView and for hardware including Ticket scanners, printers, and computers.
- System Administrator for sales software and database
- Configures sales, software access, reporting, email marketing communication and consultation for all sales within athletics including Ticketing, PE & FLIP, Facilities Memberships and lockers, merchandise, point of sale, and Boss tennis center (other as needed)
- Maintains and ensures meeting of industry standards for all software and hardware in the ticketing and sales office.
- Maintains mailing lists and manages communication via targeted emails for ticketing and sales related notifications.
- Serves as liaison between athletics and the college controller's office
- Maintains online sales website for all sales items, classes, memberships, etc.
- Provides Customer Record management for all sales departments- ensures accuracy of accounts and requirements for mailing lists, email communications and sales use.
- Reports on sales for each department quarterly and as requested, responsible for reporting all information from software database for each departments sales analysis.
|
| Percentage Of Time |
30 |
| Description |
Budget and Financial reconciliation
- Manages sales office budget
- Maintains files for upcoming and past events. Annotates files regarding complimentary tickets and seats which need to be held for technical requirements, VIP seating and other reasons.
- Submits financial documentation for reimbursement and consignment ticket sales.
- Reconciles all sales and maintains PCI compliance of all sales departments including providing training and hardware for all credit card sales
- Distributes all funds from sales to appropriate department budgets
- Maintains and provides access to handheld credit card machines for use across the entire department including reconciliation of revenue to appropriate budgets.
- Reconciles cash receipts, cash boxes, and change funds for daily operations.
|
| Percentage Of Time |
20 |
-
| -- |
Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others. |
| -- |
Performs other duties as assigned |
|
Dartmouth College
remote work
Feb 26, 2025