Broadband Business Continuity Manager

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Responsibilities:

• Monitoring network performance: Continuously observing network and system performance to identify and address any irregularities or issues.
• Troubleshooting and resolving issues: Quickly responding to and resolving network problems to maintain high levels of network performance and availability.
• Incident management: Handling incidents by performing root cause analysis and implementing corrective actions to prevent future occurrences.
• Documentation: Creating and maintaining detailed documentation of network configurations and troubleshooting steps.
• Also responsible for other Duties/Projects as assigned by business management as needed.

Qualifications:

• Bachelor's degree or relevant work experience.
• High level knowledge of telecommunications networks.
• Intermediate concepts of IP Networking and IT Networks.
• Possess an assertive attitude delivered in a professional manner.
• Strong listening skills, with the ability to recognize and record key data in the midst of competing conversations.
• Great communications skills, oral and written. Emphasis on delivery of quality written messages which are grammatically & syntactically accurate with coherent content. Ability to speak directly and expertly.
• Ability to embrace and adapt to new processes and systems quickly and efficiently as Broadband shifts needs. The ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies
• Great multitasking skills in fast paced environment, with the ability to balance competing priorities.
• Good understanding of Microsoft applications, such as Word, Excel, Outlook, etc.
• The ability to tackle a problem by using a logical, systematic, sequential approach
• Ability and desire to work cooperatively with others on a team. Develop, maintain, and strengthen partnerships who can provide information, assistance, and support. Gain others' support for ideas, proposals, projects, and solutions
• Self-motivated and able to work well under pressure
• Incident Management experience preferred
• Fiber Internet experience preferred
• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.