Registrar Services Coordinator, Office of the University Registrar

Application Instructions:

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.

Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse Jobs. Locate the position and click Apply. Update your Education and Job History.

Job Description Summary

Job Description

Essential Functions:

• Represents the Office of the University Registrar to internal and external constituents; provides information, solves problems, offers solutions, and gives guidance as the first point of contact for all office inquiries; responsible for serving as the "one-stop center" and providing accurate information and solving day-to-day problems for customers.
• Provides front line support for students, faculty, staff, and families interacting with the Office of the University Registrar through in-person interactions, phone conversations, and e-mail communication.
• Identifies areas of concern and helps find the appropriate solutions.
• Draft and send departmental communications on behalf of the Office of the University Registrar.
• Utilizes all available resources to assist students and staff (i.e. the student handbook, Bulletin, knowledge bases, internal systems, and collaboration with peers/management).
• Maintains and updates students' academic record as requested.
• Assist Office Manager with various projects as assigned.
• Works as team member by serving as a generalist to ensure projects and processes are completed in a timely manner on behalf of the office. Identifies areas of need and offers collaborative assistance in completing office goals by required deadlines (e.g. providing transcript and verification services, assisting departments with detailed registration needs, assisting students with requesting program of study changes).
• Assists students with granting proxy access to academic records and managing their privacy settings.
• Performs other duties as assigned.

Required Education, Knowledge, Skills, Abilities:

• Bachelor's degree.
• 0-2 years' experience in an academic environment.
• Must be proficient in Microsoft Office and worked in an office environment as part of a team.

Preferred Education, Knowledge, Skills, Abilities:

• Excellent interpersonal skills such as active listening and problem solving.
• Drive and dedication to provide a superior service experience to every constituent.
• Strong verbal and written communication skills.
• Ability to solve problems and seek solutions while working in a diverse environment.
• Ability to work collaboratively with in-office subject area experts.
• General knowledge of the academic rules and regulations.
• Excellent organizational and time management skills.
• Ability to manage sensitive/confidential information.
• Exhibits attention and accuracy and details.

Accountabilities:

• Responsible for own work

Physical Requirements:

• Sedentary work primarily involves sitting/standing; communicating with others to exchange information; repeating motions that may include the wrists, hands, and/or fingers; and assessing the accuracy, neatness, and thoroughness of the work assigned.

Environmental Conditions:

• No environmental conditions

Disclaimer:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee's supervisor.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply. Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities

Additional Job Description

Time Type Requirement

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

WakeForestseeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate.In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on thebasis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran statusandencourages qualified candidates across all group demographics to apply.