Virtual Desktop Infrastructure (VDI) Workstation Administrator

We are hiring a Virtual Desktop Infrastructure (VDI) Workstation Administrator for our program at US STRATCOM in Bellevue, Nebraska.

What you'll do:

Troubleshoot issues on ESXi
• Perform Horizon change control and patch management
• Open and manage support requests with Omnissa when required
• Utilize PowerShell for task automation
• Provide documentation of successful issue resolution, troubleshooting, and procedure implementation daily
• Provide information technology (IT) support to install, configure and administer the Virtual Desktop Infrastructure (VDI) on the USSTRATCOM NIPRNet, C2LAN (SIPRNet), and TS Collateral networks.
• The administrator will be responsible for maintaining, and upgrade operating systems, firmware and applications for the virtualized hosts and guest operating systems.
• Additional responsibilities include verifying that the virtual environment has followed the Security Technical Implementation Guide (STIG) by policy and software updates.
• Provide customers and internal support staff increased efficiency, leading to a more stable, available environment and monitor enterprise environments using automated tools.
• Update, troubleshoot and maintain Persona Management
• Maintain enterprise images to meet security and monthly patch requirements
• Monitor and evaluate the virtual environment utilizing tools such as vRealize Operations Manager
• Package and provision software for the virtual desktops (App Stack)
• Configure Security Groups in Active Directory to link users to software application
• Comply with relevant information security policies and processes while deploying new hardware and software installations
• Good organization skills to balance and prioritize work and multitask
• Good analytical and problem solving skills to troubleshoot systems problems
• Good communication skills to communicate with support personnel, customers, and managers
• Ability to work independently and as part of a team
• Travel as required to perform tasks to include, but not limited to, hardware configuration, software installation and configuration, and security accreditation procedures on hardware components
• In addition to position-specific duties, candidate should also be able to perform basic duties of other billets in Line of Service
• Automated deployment of Microsoft Windows Operating System patches
• Monitor and tune appropriate systems to ensure optimum level of performance
• Develop and maintain appropriate system documentation to ensure that documentation is current
• Oversee the maintenance of a history of system-supporting process and procedure documentation
• Interact with client management to answer questions, problems and requests regarding deployments and issues
• Maintain documentation that supports security standards and processes
• Configure and maintain System Center Configuration Manager
• Provide limited after-hours support for emergency scenarios
• Execution of daily work to be in compliance with DoD Information Assurance standards and practices
• Report patching/security compliance of domain-connected assets
• Perform Virtual Desktop Infrastructure configuration/maintenance and Application Virtualization
• Provide tier 3 support to Contract and Government Organizations
• Create and maintain Group Policy Objects for client machines (user and computer policies)
• Use a ticketing system (Remedy/ServiceNow) to track work
• Diagnose problems and escalate unresolved issues or problems - may provide alternative courses of action
• Work with less experienced technical and non-technical personnel on both routine and complex incidents
• Perform system monitoring and analysis, troubleshooting system hardware, software, and operating system issues
• Research and recommend automated approaches for system administration tasks where possible
• Create and maintain work instructions and train junior staff as necessary
• Manage multiple tasks efficiently for on-time delivery
• Effectively communicate with technical and non-technical clients
• Document problem resolutions completely and accurately
• Accurately and effectively analyze alerts/logs and take appropriate actions during troubleshooting
• Be familiar with the DISA STIG requirements for Windows-based workstations
• Be familiar with DoD Information Assurance Concepts/Process
• Use a scripting language (Powershell, vbscript, etc) efficiently

What you'll need:

• 2 years with Bachelor's degree or 6 years of relevant work/military experience in lieu of a degree will be acceptable
• Experience With Virtual machines.
• Experience in Windows troubleshooting.
• Must be a US Citizen with an active Top Secret security clearance with eligibility for SCI

Preferred Qualifications:

• Operational experience or a working understanding of using Horizon console.
• Experience with ACAS remediation reports.
• Strong technical writing skills or technical documentation understanding.

Required Certifications:

• Must obtain/maintain a DoD 8570 IAT Level II is required (e.g., Security+, CCNA Security, CySA+, GICSP, GSEC, CND, SSCP) Certification within 120 Days of hire.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.