Order Management Senior Para-Professional

Single point of contact for customers/"the voice of the customer" for all post- order transactions. Develop a knowledge of the customer; identify and predict customer needs.

Provide quotes, processing orders, acknowledgements, requests for information, etc. Coordinate communication to and from customer including product information, engineering, production, quality, test, shipping, service, warranty, ect.

Review customer order; verify customer information and notes. Maintain customer records and documentation. Work with confidential customer information. Accurately log all customer interactions in data management system

Input and track orders, change notices and cancellations. Respond to customer queries and product needs.

Promptly identify and escalate customer issues for resolution. Diagnose, troubleshoot and resolve issues over the phone in a fast paced environment. Answer incoming support requests via phone, email or web portal. Analyze problems and inquiries related to Service Level agreements

Manage and track Customer Complaints and factory response to CCRPs.