Community Health Worker, Bilingual (Spanish)

Community Health Worker, Bilingual - Spanish (Glendale Adult Services)

This is a hybrid position based in Glendale, and you have the option to elect into a 9/80 flex work schedule.

The pay range for this role is between $20.57 - $22.86 per hour.

About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to nearly 200,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable.

As an organization, we value equity, diversity, and inclusion. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible. We intentionally recruit and retain a workforce that is reflective of the communities we serve and strive to cultivate a sense of belonging for them. We embrace employees and candidates from all backgrounds who want to help make this vision a reality.

Summary

As a Community Health Worker, you will utilize your valuable lived experiences to promote an understanding of the member's point of view and preference. You will help address chronic conditions, preventive health care needs, and health-related social needs. Your role will work alongside Lead Care Managers (LCM) and paraprofessionals to promote client engagement, provide advocacy and case management support and triage clients to levels of care and community resources as needed.

Primary Duties

• Engage eligible ECM Members utilizing various modalities including in-person and tele-health.
• Build strong relationships with health plan members to educate them about the benefits and eligibility criteria for ECM as a means of increasing ECM participation.
• Outreach to community members through various channels, including community events, workshops, and outreach programs to raise awareness.
• Accompany ECM Member to office visits, as needed, and in the most easily accessible setting, within MCP guidelines. Advocate on the member's behalf with health care professionals.
• Promote health promotion and self-management training that addresses barriers to physical and mental health care, such as providing information or instruction on health topics including but not limited to distributing health promotion materials. Monitor treatment adherence (including medication) and communicate adherence concerns to LCM and other treatment providers.
• Provide health navigation services, including training, information, referrals, and support members in accessing health care, understanding the health care delivery system, or engaging in their own care.
• Arrange transportation to medical appointments using the MCP medical transportation system.
• Call Member to facilitate a visit with LCM and other care providers.
• Assist with linkage and connect ECM Member to other social services and supports the member may need.
• Use motivational interviewing, trauma-informed care, and harm-reduction approaches.
• Monitors and reports member's behavior, schedule, medications, and activities and provides relevant feedback on any behavioral deviations from recovery to the team and relevant stakeholders to support timely responses of care.
• Maintains documentation of all groups and individual member service activities; ensures compliance with Didi Hirsch policies and procedures, contracts, and other regulatory agencies.
• Develops and maintains CHW skills through seminars, workshops, or other forms of training/education related to assigned duties.
• Consult with management to support informed decision-making care prior to taking actions related to programming and services.
• Attends and actively participates in all team and staff meetings, community meetings, and supervision/consultation.

Position Requirements

• Fluency in required language for assigned program (Spanish).
• High school diploma or GED required.
• Must be certified as a Community Health Worker through the completion of a qualifying training program and/or have lived experience which could include navigation of the mental health system and/or substance use treatment system as a consumer.
• Must have lived experience that aligns with and provides a connection between you, and the Member of population being served. CHWs are not required to be Medi-Cal enrolled but should have an NPI.
• Current knowledge of social support services.
• Support the values and mission of Didi Hirsch as related to employment.
• Knowledgeable of Agency policies and procedures, HIPAA, policies and documentation guidelines, and county, state, and federal regulations relating to service programs for individuals and families with a history of mental illness and/or substance use.
• Basic advocacy skills to include a holistic approach to integrated health care and case management.
• Skills to present ideas, information, and viewpoints clearly, both verbally and in writing.
• Efficiently use the personal computer to include Microsoft Office Suite and Electronic Health Record.
• Ability to travel in the community and/or between agency sites to provide services in a variety of settings, including outpatient and field based locations (home, school, etc.).
• Ability to transport clients using personal or Agency vehicle and/or public transportation.
• Current California driver's license, car insurance, and a driving record acceptable to the Agency's insurance carrier.
• Demonstrate commitment to team objectives and Didi Hirsch mission.
• Adapt to changing needs by acquiring new skills and knowledge.