IT Business Continuity Specialist

Come work with us:

Metropolitan Commercial Bank (the "Bank") is a full-service commercial bank based in New York City. The Bank provides a broad range of business, commercial, and personal banking products and services to individuals, small businesses, private and public middle-market and corporate enterprises and institutions, municipalities, and local government entities.

Metropolitan Commercial Bank was named one of Newsweek's Best Regional Banks and Credit Unions 2024. The Bank was ranked by Independent Community Bankers of America among the top ten successful loan producers for 2023 by loan category and asset size for commercial banks with more than $1 billion in assets. Kroll affirmed a BBB+ (investment grade) deposit rating on January 25, 2024. For the fourth time, MCB has earned a place in the Piper Sandler Bank Sm-All Stars Class of 2024.

Metropolitan Commercial Bank operates banking centers and private client offices in Manhattan, Boro Park, Brooklyn and Great Neck on Long Island in New York State.

The Bank is a New York State chartered commercial bank, a member of the Federal Reserve System and the Federal Deposit Insurance Corporation, and an equal housing lender. The parent company of Metropolitan Commercial Bank is Metropolitan Bank Holding Corp. (NYSE: MCB).

About the role:

The IT Business Continuity Specialist will be responsible for developing, implementing, and maintaining business continuity and disaster recovery plans to ensure the resilience of IT systems and operations. This position requires interaction with all IT staff, Chief Information Security Officer (CISO), Bank staff, and third-party vendors, and coordination with various departments. The IT Business Continuity Specialist will also be responsible for Incident, Problem and Change management, ensuring adherence to the policies and procedures defined by the Bank. The IT Business Continuity Specialist will thrive in a fast-paced, entrepreneurial environment.

Duties and responsibilities of the job include the following (but is not limited to):

• Serve as the point of contact Technology Business Continuity and Disaster recovery capabilities.
• Maintain comprehensive IT business continuity and disaster recovery plans.
• Conduct risk assessments and identify critical IT systems and processes according to BIA.
• Collaborate with Information Security and business units to identify alternative plans and recovery strategies.
• Coordinate and plan regular testing of IT business continuity and disaster recovery plans.
• Maintain documentation of internal or external DR exercises.
• Ensure compliance with industry standards and regulatory requirements.
• Provide training and awareness programs for staff on business continuity practices.
• Monitor and report on the effectiveness of business continuity plans and make necessary adjustments.
• Respond to and manage IT incidents and disruptions, ensuring timely recovery and minimal impact on operations.
• Maintain documentation and records related to business continuity and disaster recovery activities.
• Lead dedicated Incident management bridge when required.
• Serve as Incident, Problem and Change Management lead, fostering a culture of excellence and continuous improvement.
• Serve as the primary escalation point for IT incidents, guiding the team through high-stakes situations as the Incident Manager.
• Identify gaps identified in incident post-mortems and recommend control improvements, ensuring our processes evolve to meet emerging threats.
• Maintain incident response playbooks, and Operating Procedures and runbooks that empower our team to act decisively.
• Assist with internal and external audits and risk assessments.
• Support the IT management in delegated responsibilities as needed.
• Assist in maintaining existing documentation.
• Cross-train with others in the team to ensure proper backup of skills and abilities

Knowledge, skills and abilities (required for the job):

• Knowledge of the Business Continuity and Incident Management functions is required.
• Understand IT Service Management concepts and frameworks, such as ITIL and ticketing systems.
• Ability to develop senior level presentations in PowerPoint and leverage MS Excel to perform data analytics and develop reports that will provide insights to senior leaders
• Familiarity with Business Continuity and Disaster Recovery concepts, such as BIA, RTO, RPO, IRT, CM.
• Preferable skills: detail-oriented; organized, ability to grasp new concepts quickly, troubleshooting and identifying root cause, and propose permanent solutions.
• Excellent analytical skills to accurately plan, test, and fully implement security related concepts.
• Proactive approach and ability to work independently on numerous projects/ activities at the same time with minimal oversight.
• A "lifelong learner" of new security concepts and technical capabilities.

Preferred experience, education, and qualifications:

• Bachelor's degree in Computer Science, Information Technology, Business Administration and equivalent work experience.
• Minimum 3 years of experience in Business Continuity Management for Financial Services.
• A strong foundation of basic security concepts, IT Governance and Compliance
• Knowledge of current industry standards, IT technologies frameworks, and market trends
• Experience with Business Continuity Management lifecycle
• Ability to work in a constantly evolving environment
• Must have excellent written and verbal communication skills
• Must be a good listener and good teacher
• Demonstrate analytical, troubleshooting and problem-solving skills
• The ability to learn new technologies quickly
• Self-directed individual with technology and communication skills.

Potential Salary: $150,000 - $165,000 annually

This salary range only reflects base wages and does not include benefits, bonus, or incentive pay. Salary bands are purposefully wide ranging to encompass the different factors considered in determining where a candidate falls in the range, including but not limited to, seniority, performance, experience, education, and any other legitimate, non-discriminatory factor permitted by law.

Metropolitan Commercial Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.