Principal, HR Business Partner - Customer and Digital

Be part of an amazing story.

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Principal, HR Business Partner ensures alignment between business operations and HR strategy, practices, and objectives. This role develops and executes creative solutions by leveraging experience, data analysis, and organizational resources to support business goals.

The Principal, HR Business Partner provides consulting and coaching to departmental leaders and managers, fostering alignment with the organization's vision, mission, and strategic objectives.

What You Will Do

• Identify talent needs, risks, and gaps; develop and oversee the execution of plans using talent management tools and resources.
• Facilitate, execute, and lead Talent Reviews and Succession Planning roundtables, ensuring a comprehensive process across the business unit or function.
• Support the implementation of business unit-specific development strategies, driving or coordinating existing programs and developing new solutions to address skill gaps and strengthen leadership pipelines.
• Translate business strategy into short- and mid-term HR initiatives that align with business objectives.
• Develop, implement, and execute HR programs and initiatives, ensuring successful completion in support of business unit goals.
• Track progress against key metrics and milestones, providing insights and recommendations to leadership as needed.
• Change Management, Culture & Engagement
• Lead or contribute to change management initiatives, driving adoption and alignment with business strategies.
• Consult with internal and external partners to assess, design, and implement change management strategies, ensuring the right resources are in place for successful execution.
• Develop and implement programs that address the cultural and operational impact of process improvements.
• Monitor change initiatives against key milestones, coaching business unit leadership to ensure smooth transitions and sustained engagement.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Business Insight: Deep understanding of the organization's structure, strategy, culture, and operating principles, applying this knowledge to drive business outcomes.

Strategic Thinking: Ability to translate business challenges and opportunities into actionable HR strategies and initiatives.

HR Functional Proficiency: Strong knowledge of HR policies, practices, and programs, including talent acquisition, performance management, workforce planning, and succession planning.

Talent Development: Expertise in identifying, developing, and retaining high-potential talent, ensuring business continuity and leadership pipeline strength.

Culture & Engagement: Develops programs to drive employee engagement, inclusion, and adaptability in a dynamic business environment.

Solution Orientation: Proficiency in root cause analysis, leveraging data and insights to diagnose business challenges and develop effective solutions.

Analytical & Critical Thinking: Uses data-driven decision-making to shape HR initiatives and measure the impact of programs.

Consulting & Coaching: Provides strategic advisory support to business leaders, driving alignment with organizational goals.

Change & Communications: Effectively conveys complex ideas, influencing stakeholders and ensuring clarity in messaging during transformations.

Collaboration & Relationship-Building: Establishes strong partnerships with internal and external stakeholders, working across functional lines to drive results.

Project & Program Management: Ability to design, develop, and execute HR programs and initiatives, ensuring successful implementation.

MS Office & HR Systems Proficiency: Strong command of technology, including HRIS and data analysis tools, to support business objectives.

Flexibility & Adaptability: Ability to manage multiple priorities and adjust strategies based on evolving business needs.

Who You Are

• Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply. 7+ years of direct experience.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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