Newport Aquarium's Sweet Dreams Candy Company Supervisor

MAJOR DUTIES AND RESPONSIBILITIES:

• Manages staff of 10-20 people depending on the season.
• Provides coaching and discipline, evaluations, and training of Foods hosts and leads.
• Responsible for developing and distributing personnel schedules for candy store hosts and leads.
• Perform opening and closing duties as necessary.
• Meet financial objectives by assisting in preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Actively participates in regular meetings with leadership, with the goal of constantly reviewing and improving the business.
• Maintain store displays and ensure proper pricing.
• Maintain inventory and ensure items are in stock.
• Maintain accurate record keeping involving business and personnel.
• Ensure new promotions are accurate and merchandised to the company's standards.
• Formulate and implement processes and procedures for the candy store while following company policy and guidelines.
• Assist sales staff in daily activities to achieve sales targets.
• Handle various comments, complaints, and suggestions regarding policy and procedure from guests and team members.
• Create and maintain an atmosphere of friendliness, courteousness, professionalism and service with guests and hosts.
• Develop and monitor a highly motivated and productive team to ensure guest service and visual merchandising are top quality.
• Assist the Revenue Manager in the entire product cycle: product planning, ordering, receiving, merchandising, transaction.
• Must maintain a good moral compass and lead by example exemplifying Herschend core values.
• Work with and alongside team members to ensure a high level of team member/guest interaction.
• Provide daily leadership for department team members and leads.
• Demonstrate ability to handle multiple tasks simultaneously.
• Maintain rewards and recognition programs within the department.
• Monitor and control labor hours by adjusting staffing as necessary to reduce operational expenses.
• Serve as property business owner of Sweet Dreams Candy Store operations
• Demonstrate the ability to lead, build, and motivate a team.
• Demonstrate ability to work effectively in a team-oriented environment.
• Responsible for maintaining PCI (Payment Card Industry) compliance, ensuring that staff is trained, and training is current.
• Proven ability to anticipate and solve problems with adaptability, flexibility, and teamwork.
• Create and maintain standard operating procedure (SOP) documentation.
• Maintains job descriptions, training curriculum and requirements
• Manage the daily operations, with responsibilities for the overall performance of the location, including sales, labor, product quality, customer service, safety and training and development.
• Analyze business and key metrics, recommending and implementing action plans to meet business expectations.
• Manage, track and order supplies and inventory as needed.
• Work closely with vendors to troubleshoot, communicate and resolve equipment and technical issues promptly.
• Establish, evaluate and adjust staffing levels for seasonal shifts in business.
• Perform other duties or assignments as requested by the Revenue Manager or Guest Experience Director.

QUALIFICATIONS:

• Minimum of three years' experience in supervisory or retail management role.
• Proficient in Microsoft Windows

REQUIREMENTS:

• Successful completion of pre-employment background check
• Ability to remain stationary for long periods of time, ascend stairs, reach, grasp, bend, and stoop.
• Physical strength, including the ability to lift up to 30 pounds

• Note: Position will involve exposure to nut allergens, inclement weather, dust, and potentially dangerous machinery. Occasional use of protective clothing or equipment is required e.g. goggles, mask, gloves, and gowns.

WHAT YOU'LL GET:

• Comprehensive medical, dental, and vison insurances
• 40 sick hours, 40 personal hours, 8 Holidays, 80 Vacation Hours annually
• Profit Sharing and 401K Plan with company match
• Free entrance for you and your dependents which extends to most Herschend properties
• Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
• Discounts at Sharky's Cafe, Sweet Dreams Candy Company, and the gift shop
• Discounted tickets and annual passes for friends and family
• Training and development

You can expect to work on projects that have never been done before - ideas that are unproven, and concepts that make people smile. You can expect to have fun and be treated with respect the minute you start...and through to the end. You can expect to work in an environment that is highly innovative and low in politics - truthful and filled with smart people; all while providing the BEST GUEST EXPERIENCE IN THE NATION!

And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.

Looking to pursue your education without debt? Grow U has hundreds of programs available from certifications to college prep to associates, bachelor's, and master's degrees. Most of these programs are fully funded. Learn more at: https://www.newportaquarium.com/Careers/Benefits/GrowU

Newport Aquarium, one of the many properties owned by Herschend Enterprises, prides itself on creating memories worth repeating. Our Core Values - greatly exceeding guest expectations, serving others, creating emotional connections, and constantly improving - give us purpose and guidance.