Knowledge Management Specialist

Hudson Valley Credit Union is currently recruiting for the position of Knowledge Management Specialist. Primary Function: Responsible for administration of HVCU's Knowledge Management System (KMS). This includes facilitating the documentation of knowledge content, managing change processes, handling feedback and ticket management, and ensuring the accuracy and consistency of procedures, forms, and other knowledge articles.

• Oversee updates to the KMS design and develop knowledge content strategies. Ensure the KMS is appropriately defined, designed, tested, and integrated. Facilitate the production of high-quality documentation that meets organizational standards, based on the intended audience.

• Administer KMS feedback and ticket management, including assignment, review, adherence to service level agreements, dashboard review, and reporting.

• Identify new resources, documents, and tools for inclusion in the KMS. Apply technical expertise to develop and deploy process capabilities that support Knowledge Management (KM) initiatives. Assist in defining the scope for knowledge management projects.

• Evaluate program effectiveness through measurement and statistical analysis. Investigate new tools, technology, methodologies, and best practices to enhance organizational knowledge. Monitor and report on site usage analytics.

• Train content authors and standardize organizational policies and procedures. Partner with subject matter experts to ensure the KMS provides accurate and timely information.

• Manage the KMS content change process and employee communication, addressing key barriers to change and developing effective approaches. Ensure timely and thorough communications.

• Participate in team projects and deliverables, consulting with leadership, subject matter experts to gather accurate process and procedure details. Apply project management methodologies to oversee the completion of operational knowledge projects.

• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.

• Embrace and apply HVCU's guiding principles to all activities and responsibilities. This includes the Credit Union's Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union's initiatives by demonstrating teamwork and professionalism.
  
• Responsible for regular and predictable attendance including punctuality.
  

• High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate is required
• Bachelor's Degree Accredited institution is preferred
• Minimum 3 Years experience managing content using an enterprise knowledge management platform is required
• Minimum 3 Years experience developing and delivering procedures, preferably financial services procedures is required

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Why choose HVCU?

HVCU cares for our employees, members, and community. We actively seek to create an inclusive workforce by hiring people with diverse perspectives and experiences. We celebrate and embrace what makes each of us different and foster an environment where everyone feels that they belong. In commitment to our diversity, equity, and inclusion mission, we encourage members of historically underrepresented communities to apply, including those who identify as women, minorities, veterans, disabled and LGBTQ+.

Employee Perks:

• HVCU University & Academy; Professional Development Training
• Student Loan Repayment & Tuition Reimbursement Programs
• Medical, Dental, and Vision coverage
• 401(k) with employer match and non-elective employer contribution
• Paid time off (PTO), holidays, and community volunteer time
• Life, Short-Term, and Long-Term Disability Insurance
• Discounted Loan Rates & Fees

Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.