Business Systems Analyst | Change Management

Henry Ford Health System
United States, Michigan, Detroit
Mar 03, 2025
GENERAL SUMMARY: The IT Change Management Analyst will provide operational support to the Corporate IT Change Management department. Successfully applies complex knowledge of change management by analyzing existing workflows to identify gaps; develop, train and onboard customers on change procedures. Facilitates change authorization board (CAB) meetings and analyses changes using ServiceNow. Following ITIL V4 standardized change methods and procedures for the efficient and prompt execution of change management process activities to increase service quality and improve the day-to-day operations of the IT organization. Demonstrates and applies a broad knowledge of field of specialization through successful completion of moderately complex assignments. Successfully applies complex knowledge of fundamental concepts, practices, and procedures of particular area of specialization. Demonstrates knowledge of organization's business practices and issues. EDUCATION/EXPERIENCE REQUIRED: BS/BA in related discipline or Advanced degree (or equivalent Work experience). Five to eight (5-8) years of successful experience in related field. ITIL and or other industry certification, preferred. PMP, preferred. Experience in a Health Care environment and familiarity with HIPAA, preferred. Additional Information Organization: Corporate Services Shift: Day Job Union Code: Not Applicable