Practice Assistant II, Radiation Oncology

• A high school diploma or GED is required; post-high school education is preferred.
• A minimum of one year of applicable work experience is required.
• Additional training in office systems is preferred.
• Knowledge of practice operations and standards.
• Understanding of procedures including filing, copying, scanning, printing, and faxing.
• Ability to use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information.
• Ability to interpret information as appropriate, answer routine questions most professionally, and communicate in a professional, courteous, clear, and concise manner.
• Ability to manage work processes in a neat and orderly way and to sort and alphabetize.
• Ability to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages.
• Ability to type and enter data at an entry level. Entry-level understanding of applicable systems.
• Understanding of the appropriate use and importance of related forms.
• Basic understanding and use of medical terminology.
• Basic comprehension of insurance types and referral process.
• Basic comprehension of registration and fiscal information.
• Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.

Responsibilities:

• Schedules patient Consultations, simulations, new start and follow-up appointments for CNS Radiation Oncology and when needed other patients. Informs patients and staff of appointments and changes related to therapy and appointment changes by patients. Critical point person for communication with physics, therapists, RNs, and other care providers (i.e. Radiology, Neurosurgery) for effective and timely scheduling.
• Coordinates Treatment Scheduling with the ARIA Task Force (ATF) Scheduling team to ensure Sim Request Forms and Intents are completed - when needed
• Assists and monitors insurance/financial clearance for all patients.
• Manages systems to receive and distribute timely patient referrals to and from the Radiation Oncology program.
• Participates in the development of CNS Radiation Oncology documentation/QA activities.
• Obtains and prepares records/films in preparation for appointments and tracks the location of materials. Coordinates and facilitates patient rounds with the team.
• Coordinates information flow among CNS Radiation Oncology and multidisciplinary teams (physics, nursing, MD, Neurosurgery, and Medical Oncology)
• Builds and maintains effective working relationships with administrative staff, nurses, and MDs from other departments, as well as with physics, therapists, nursing, MDs, and administrative staff from the Radiation Oncology department.
• Provides coverage for other programs as directed by the Clinical Administrative Manager and when necessary.
• All other duties assigned.