Aftermarket Customer Support

Job Description:

• Aftermarket Sales: Promote and sell OEM aftermarket parts and services to existing and new customers, ensuring revenue growth and profitability within the aftermarket segment.
• Customer Relationship Management: Build and maintain strong relationships with key customers, including dealerships and end users, providing support and expert advice on the use and proper selection of OEM parts and products.
• Product Support: Provide technical support for aftermarket products, including troubleshooting, identifying parts, and offering solutions for repairs and upgrades.
• Inventory Management: Collaborate with distribution partners to manage inventory levels of aftermarket parts and products, ensuring timely availability and delivery to customers.
• Training and Education: Work with customers on the use of our dealer portal, iStore and related programs.
• Order Entry: Manage orders in a timely manner and update customers accordingly with lead times and pricing.
• Cross-Functional Collaboration: Work closely with engineering, purchasing, and operations teams to ensure proper aftermarket pricing and margin targets.
• Reporting and Analysis: Provide regular updates and reports on sales performance, quotes, customer feedback, and market trends to help grow market share.
• Other Responsibilities: Various projects and responsibilities as assigned.

• High School Diploma or GED

• 2+ years of proven experience in aftermarket sales, technical support, or customer service within an OEM environment.
• Experience with MS Office.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal teams.
• Problem-solving mindset with the ability to handle complex customer issues and provide timely solutions.
• Strong organizational skills and attention to detail.
• Associate degree.
• Knowledge of Parts Manuals, Bill of Materials and engineered prints.
• Strong negotiation and sales skills with a results-driven approach.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

About Terex:

Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions.As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) atGlobaltalentacquisitions@terex.com.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.