Lead Analyst - Risk Management & Compliance

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

Verizon Consumer Risk Management & Compliance (RMC) is responsible for overseeing Verizon policies, processes, people, and systems and partnering with business leaders to identify and mitigate financial, operational, legal, regulatory, and reputational risks facing the business unit. RMC is filling a Consultant position for oversight of Marketing & Product, including Verizon's financing of device purchases (the DPA Program). The Consultant is part of a team that will create and use risk dashboards, report queries, and other tools to identify and reduce emerging threats to the program.

The Consultant will work with the Director to manage and assess program risks through a compliance plan, oversight and monitoring. The role will require collaboration with partners across the business to find and address system gaps, process gaps, and complaints, improving processes that help expand our overall compliance. We are seeking an analytical, critical thinker to support a team responsible for using data mining results, statistical analysis, and other techniques to assess the effectiveness of controls, identify root cause of issues, and formulate improvement recommendations for senior management.

Key responsibilities:

• Developing and implementing a compliance framework to monitor, assess, and remediate risks.
• Working closely with the RMC Business Intelligence (BI) Team to help build and validate investigative reports to assess operational effectiveness and system controls.
• Reviewing marketing and customer communications to approve content and ensure that all necessary UDAAP protections are included.
• Working with business partners to develop training and reference documentation and monitor training completion rates for Verizon representatives.
• Ensuring that Verizon is operating in accordance with relevant regulations including the Truth in Lending Act (TILA), Military Lending Act (MLA), Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and others.
• Collaborating with business partners, technology teams, and other peer teams to improve controls and build new capabilities to adapt to the evolving needs of the company.
• Developing partnerships with the business and other risk organizations, including Legal, Internal Audit, Enterprise Risk Management, and Ethics to ensure consistent addressing of issues.
• Assisting in mitigating control gaps and repairing controls that are not functioning as intended. Assisting in driving the automation of controls to improve financial performance and transactional accuracy.
• Communicating timely and accurate information regarding findings and improvement recommendations to management.
• Preparing and delivering presentations communicating risks mitigated, and the potential impacts of unmitigated risks to management.

You're a great analyst and communicator, winning the trust of team members and internal customers. No stranger to a fast-paced environment and tight deadlines, you can adapt to changing circumstances, juggle competing priorities, and combine a sense of urgency with due care and attention to detail. You get personal satisfaction from analyzing problems and deliver solutions to improve business processes. You're able to perform in-depth analyses of large datasets to identify activities that require compliance investigation.

• Bachelor's degree or four or more years of work experience.

• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.

• Strong analytical, investigative, problem-solving, and decision-making skills.

• Strong documentation, planning, work prioritization and organizational skills.

• Experience creating presentations, process flows and reports.

• Strong verbal and written communication skills to explain confidential and complex issues.

• Experience in Microsoft Excel and Google Suite for analytics and presentation.

• Bachelor's degree in Accounting, Finance, Economics, Criminal Justice, Math, Data Science or Information Systems; or equivalent work experience.
• Working knowledge of statistics, reporting, and analytical tools (i.e.: Teradata / SQL, Tableau, Cognos, Idea, Excel, etc.) with the ability to perform in-depth analyses of large datasets to identify activities that require compliance investigation.
• Experience working on compliance matters related to consumer protection, customer clear disclosure, CFPB regulations.
• Experience driving complex solutions and analytics to provide ongoing and automated monitoring of key risks.
• Experience formulating, affecting, interpreting, and implementing policies and processes to ensure a strong control environment.
• Experience leveraging auditing principles and methods to evaluate policies, processes, and systems to identify business risks and control gaps.
• Project management experience with the ability to handle multiple projects concurrently leveraging organization and time-management skills.
• Strong verbal and written communication skills to explain confidential and complex issues and make recommendations to leadership.
• Strong organizational, facilitation, negotiation, and communication skills.
• Ability to work under pressure, on multiple assignments, with strong attention to detail.
• A Professional certification (CPA, CIA, CISA, CFE, PMP).

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.