FIELD SUPERVISOR 2 - 03042025-65980

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, REHABILITATION SERVICES DIVISION, RUTHERFORD COUNTY

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

For more information, visit:
https://www.tn.gov/content/dam/tn/human-services/documents/HRC0013212_Field_Supervisor2_Rutherford_030325.pdf

Qualifications

Overview

Responsibilities

1. Provides cognitive/behavioral services for clients as a means to eliminate or mitigate maladaptive behaviors that may interfere with employment.
2. Determines appropriate educational and or vocational support services as a means to close the achievement gap of clients served.
3. Oversees delivery of basic therapy as needed to address daily personal issues and improve quality of life.

1. Develops objectives and strategies to implement services in accordance with state and federal guidelines.

1. Investigates, responds, and resolves complaints and other disputes among staff, customers, and other sources to provide the most effective use of program resources and positive outcomes through mediation, discussions, or other problem solving techniques deemed appropriate.
2. Resolves general client concerns regarding agency programs, policies, and procedures to assist clients.
3. Maintains a respectful and productive work environment within the assigned work unit to minimize disputes and facilitate performance.

1. Oversees the implementation of vendor contracts to monitor compliance with state and federal indicators.
2. Solicits new vendor services when needed to support on-going agency programs.
3. Approves justification forms for exceptional services and supplies to safeguard resources and monitor spending.

1. Compares collected information to agency records to determine review outcome, recognizing differences or similarities and detecting changes in circumstances or events.
2. Breaks down information or data received or obtained from verbal, written, or electronic communication into separate parts to evaluate results to choose the best solution and to solve problems.

1. Develops constructive and cooperative working relationships with partnering agencies, co-workers, supervisors, other employees, and local governmental agencies through meetings and other positive interactions to ensure quality and timely services.
2. Maintains professional working relationships with peers, assigned subordinates, and upper management to ensure smooth and effective team operations.

1. Explains and interprets departmental policies and procedures and interprets rules and regulations to appropriate parties to ensure consistency of information.
2. Provides agency with recommendations for future actions based upon completed case reviews for any needed improvements.

1. Evaluates the validity and accuracy of decisions made by staff based on established policies and procedures to comply with federal and state guidelines.
2. Ensures that children's or human services' and educational legal interventions and administrative review actions meet state and federal law by conferring with staff and reviewing case records and supporting documents.
3. Oversees the workflow and processing of all assigned work in a children's or human services and or educational program within an assigned region by reviewing daily, weekly, and monthly reports/evaluations and case records submitted by staff for accuracy, progress and compliance with state and federal law.
4. Identifies training needs by reviewing documented staff issues and identifying errors in records to improve the quality of services provided.
5. Evaluates staff training needs by reviewing performance evaluations and examining records for timeliness and accuracy to ensure training is appropriate, meaningful, and meets the needs of employees.

1. Develops corrective action plans for the job performance of staff and makes recommendations for actions to improve performance and service delivery.
2. Conducts mentoring sessions with staff in order to address problems and provide support; discusses stress management techniques; and provides information on the Employee Assistance Program (EAP).
3. Assists vendors to coordinate the required services of other agencies needed to license facilities such as daycare centers to ensure timely and effective service is provided.
4. Explains services and other resources to staff and customers through a variety of means (i.e., discussions) to resolve issues.

1. Distributes staff assignments based on review of program needs to equalize workload.
2. Provides coverage for staff vacancies when possible by creating staff rotations or by taking on additional job responsibilities to ensure clients' needs are met and to stay in compliance with state and federal guidelines.
3. Ensures appropriate office and field coverage within the regional area to meet client needs.
4. Assigns staff to work location areas based on vacancy locations to ensure effective coverage.

1. Mentors assigned subordinates by providing feedback and information on organizational culture, policies and procedures, workflow and chain of command, task prioritization, proper documentation, use of systems and available functionality, and how to most effectively and efficiently perform their assigned tasks.
2. Assigns work based on expertise of staff to ensure the work is appropriate for their developmental needs.
3. Provides positive feedback to employees by recognizing goals and achievements to increase morale and performance.

1. Conducts interviews with applicants and reviews resumes to identify relevant skills and work experience to select the most qualified candidate for the position.
2. Reads existing job plans to identify appropriate skills in order to select the most qualified candidate.
3. Discusses new hire recommendations with management to select the most qualified candidate for the position.

1. Coordinates with upper management, peers, and assigned subordinates to facilitate equitable workload dissemination to facilitate timely and accurate task completion.

1. Conducts the employee evaluation process to review and provide feedback to the employee regarding their job performance in order to confirm effective service delivery, compliance with state law, and understanding of policies and procedures.
2. Provides trainings, webinars, and outside educational opportunities that serve to motivate and improve team development and performance of assigned staff and vendors.
3. Leads assigned staff and vendors to use relevant information to determine whether events and processes comply with laws, regulations, and standards.

1. Communicates through verbal, written, and electronic communication or in person with peers, supervisors, and other agency representatives to obtain policy or procedural clarifications.
2. Communicates with the state's attorney to provide information and records regarding a case in the event legal intervention is warranted; may provide testimony in court concerning a case to ensure compliance with state and federal laws.
3. Provides information through written and electronic communication to state agency representatives in accordance with established guidelines to ensure appropriate services are provided and programs are implemented correctly.
4. Organizes meetings on various topics for the purpose of providing information related to on-going services within the agency.
5. Discusses existing job plans and administrative procedures with staff in an effort to promote understanding of expected program outcomes and assigned work.
6. Disseminates policy and procedure information to staff and vendors to ensure continuity of service.

1. Remains up-to-date on new policies and procedures as they are implemented in order to best provide services.
2. Researches, gathers, and applies relevant information to evaluate the correctness of cases under review.
3. Pursues professional development, attending required trainings, with respect to technical advancements in the field to ensure best practices are available.

1. Implements new procedures, ideas, relationships, or systems to improve functionality of programs.
2. Works with staff through brainstorming sessions and other discussions to formulate creative ideas and find solutions to problems in an effort to promote and improve accuracy in the delivery of services.

1. Creates corrective action plans to assist staff with complex case determination to ensure the correct determination is made.
2. Reviews, revises, and delivers existing training materials to staff and customers in order to ascertain accuracy of information.
3. Coaches staff to determine eligibility of client in order to provide services under federal or state guidelines.
4. Provides on-going formal and informal training to employees, contracted staff, and customers (e.g. child care providers) to educate and inform them of program policies and procedures.
5. Provides orientation to new employees through review of policies, procedures, and job functions to establish clear expectations.
6. Provides on-going technical assistance to staff for computer operations (e.g., instructions for accessing specific databases) in order to complete tasks in a timely manner.

1. Identifies work priorities to ensure the most important work is completed first based on work experience, supervisor guidance, and departmental, state, and federal laws, rules, regulations and guidelines.

1. Documents and records data of agency records and findings to determine correctness of the agency actions.
2. Maintains all relevant records, findings, case records, and actions completed as an official record for the department to ensure compliance.

1. Gathers information from all available resources to disseminate to customers, staff, and vendors to ensure effective service delivery.
2. Contacts third parties for the purpose of gathering information relevant to the case review in order to determine appropriate service delivery.

1. Promotes a positive image of the department by focusing on great customer service while fulfilling the department's mission.
2. Communicates professionally with the public to provide excellent customer service and resolve issues.

1. Models effective performance for co-workers and assigned subordinates to provide a role model, encourage success in others, and enhance trust.
2. Conducts teambuilding exercises and other group activities to promote positive interaction among staff.
3. Identifies appropriate educational and training opportunities for assigned subordinates to improve team development and success in service delivery.

1. Maintains professional contact and communication with the public and outside agencies or individuals to share accurate information regarding programs or policies to keep the public informed and to resolve customer complaints.
2. Communicates with community service providers to ensure effective service delivery to clients.
3. Addresses public concerns about program actions or activities to ensure customer satisfaction and accuracy of information.
4. Promotes children's or human services and educational programs to the general public, outside organizations, advisory boards, and committees through dissemination of current information to inform the public of available resources.

1. Enters necessary information into state and federal databases as required by current procedures to ensure on-going funding of services and to meet compliance with reporting deadlines.
2. Uses/oversees computers and computer systems, enters data, processes information, and types letters and correspondence in order to document appropriate delivery of services.
3. Operates computer hardware and software, scanners, and other equipment to complete reports, document collective data, and to communicate with others to capture and maintain program information.

1. Approves staff leave, travel, and timesheets through the designated system to guarantee employees are compensated for time worked.
2. Ensures staff and client files are maintained and updated through a periodic review so that information can be easily located.
3. Writes justification letters for and approves travel expenses to ensure employees can meet program expectations for training attendance and coverage of program areas.

Competencies (KSA's)

1. Decision Quality
2. Dealing with Ambiguity
3. Directing Others
4. Process Management
5. Command Skills
6. Managerial Courage
7. Organizational Agility
8. Written Communications
9. Approachability
10. Ethics and Values

1. Intermediate Administration and Management
2. Basic Clerical
3. Basic Computers and Electronics
4. Intermediate Customer and Personal Service
5. Intermediate Education and Training
6. Intermediate Law and Government
7. Intermediate Psychology

1. Intermediate Active Listening
2. Intermediate Critical Thinking
3. Intermediate Monitoring
4. Intermediate Reading Comprehension
5. Intermediate Writing
6. Intermediate Negotiation
7. Intermediate Complex Problem Solving
8. Intermediate Judgment and Decision Making
9. Intermediate Management of Personnel Resource
10. Intermediate Time Management

1. Intermediate Inductive Reasoning
2. Intermediate Oral Comprehension
3. Intermediate Written Comprehension
4. Intermediate Written Expression
5. Intermediate Problem Sensitivity

Tools & Equipment

1. Personal Computer/Laptop
2. Telephone/Cellular Phones
3. Fax Machine
4. Printer/Scanner
5. Digital Camera
6. Global Positioning System
7. Measuring Tools
8. Wireless Internet Cards
9. Motor Vehicle

Other Office Related Equipment as Required