REVENUE PROCESSING TECHNICIAN 2* - 03042025-65912

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF REVENUE, ADMINISTRATION DIVISION, DAVIDSON COUNTY

Qualifications

Overview

Responsibilities

Making Decisions and Solving Problems:

1. Determines source of errors when actual deposits do not balance with amount entered into computer system.
2. Compares deposit totals entered into deposit area software with totals in revenue processing system to ensure accuracy.
3. Tracks payments and documentation in Revenue Processing computer system in response to inquiries from internal and external sources.
4. Verifies information for accuracy and completeness before validating documents and/or endorsing checks.
5. Corrects tax documents with deleted document location numbers so that they can be re-batched.
6. Researches returns and documents by entering data from corresponding check into the Revenue Processing computer systems.
7. Applies payments to taxpayer accounts accruing largest penalties unless otherwise specified.
8. Matches checks rejected from electronic deposit process to corresponding tax forms to be sent to exceptions.
9. Edits tax forms for entry into the Revenue Processing system.
10. Reviews received tax forms or title and registration documents for completeness, accuracy, and timeliness.

Organizing, Planning, and Prioritizing Work:

1. Corrects errors made on accounting records, tax forms, databases, title and registration transactions and taxpayer checks: deletes database errors from system or re-keys data.
2. Provides excellent customer service to taxpayers and customers, financial institutions, and other state agencies. Answers questions and resolves issues regarding Revenue Processing policies and procedures.
3. Maintains Revenue Processing accounting records: creates deposit records containing information such as deposit types and totals, type of documents, total number of documents, and receiving agency.
4. May be required to perform and help lead special projects and processed within the unit and across the Processing Division.
5. May be required to lead staff in recording payments into State's cashiering software system.

Processing Information:

1. Reverses electronic payments made in error or duplicated at taxpayer request.
2. Ensures that batches of scanned payments balance with batch totals in the State's cashiering software system.
3. Creates deposits of all checks collected by Revenue Processing and other state agencies for delivery to appropriate financial institutions: verifies that checks bundled for deposit are listed on deposit slip.
4. Deposits money into correct accounts for other agencies not authorized to do so.
5. Keys commands into data fields so that payments can be processed and deposited correctly.
6. Enters batch numbers of verified checks into software program that generates deposit statements for financial institutions.
7. Balances daily deposit information against amount entered to customer accounts in the database.
8. Scans checks into State's cashiering software system for electronic delivery to Treasury and Financial institutions.
9. Verifies that dollar amount matches in written line and box on actual check.
10. Enters deposit file names into a document for state tax accounting system.
11. Credits tax payments received from walk-in taxpayers to appropriate account.
12. Creates documents for taxpayers or customers who mail payments without appropriate forms.
13. Places monies into suspense account until cleared to appropriate account.
14. Works with taxpayers to format and enter professional privilege tax correctly into spreadsheets to ensure that the correct accounts are credited in the database.
15. May be required to perform Data Specialist duties as needed: enters alphanumeric data from both hard copy and scanned images into correct numeric or alphanumeric fields.
16. May be required to perform duties across the division such as process incoming mail.
17. Groups tax forms into batches by type for scanning.
18. Performs timely maintenance on revenue processing equipment in order to process documents and payments accurately.
19. References training manual to determine proper data entry procedures for different tax forms and batch types.

Evaluating Information to Determine Compliance with Standards:

1. Contacts taxpayers via letter, telephone, or e-mail and provides needed correspondence to make corrections to ACH payments.
2. Cancels transactions for walk-in taxpayers made in error.

Communicating with Persons Outside the Organization:

1. Answers questions from financial institutions regarding deposits made to Revenue Processing accounts.
2. Writes letters, emails, or places phone calls to taxpayers requesting additional information to process documents and checks.

Documenting/Recording Information:

1. Prepares checks for pick-up by financial institution courier.
2. Records all cash collected from taxpayers who pay in person and any other cash that comes into Revenue Processing.
3. Compiles and maintains electronic data statistics on a daily/monthly/annual basis.
4. Enters totals of deposits, deposit names, and deposit slips into spreadsheets for use internally and by financial institutions.
5. Enters all deposits including cash, check, lockbox, and electronic funds into spreadsheets.
6. Generates spreadsheets of deposit information to be entered into Revenue Processing computer system.
7. Files tax forms for storage and document retention.

Competencies (KSA's)

Tools & Equipment

1. Computer
2. Telephone
3. Fax Machine
4. Printer
5. Copier
6. Low-speed scanner
7. Credit/Debit machine
8. Check scanner

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.