Administrative Assistant

Future Aviation, Inc., a HEICO Corporation (NYSE: HEI) Repair Group facility, located in Southwest Florida, is the largest independent regional airline component MRO facility in the industry. We are currently seeking an Administrative Assistant to join our team.

The Administrative Assistant provides administrative support to the Customer Service team to meet organizational goals.

Essential Duties and Responsibilities include the following: Other duties may be assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Open Work Orders for incoming units.
• Scan, Save and email Quotes and receive customer approvals.
• Process customer approvals.
• Complete internal audit process before customer units ship.
• Perform shipping process for work orders in internal operating system.
• Input shipping information into an Excel Work Order Log.
• Respond to RFQ requests via customers and Sales Directors.
• Scan, save and file closed Work Orders, as needed.
• Retrieve filed Work Orders upon request.
• Answer telephones and direct the callers to the appropriate associate. Transfer callers to an associate's voice mailbox when the associate is unavailable.
• Provide callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.
• Greet and direct Visitors to the company.
• Assist with other related clerical duties such as photocopying, faxing, filing, scanning and collating.
• Assist with special projects and perform other duties as assigned.

Job Requirements:

• High school diploma or equivalent

• 1 - 2 years experience in Customer Service
• Proficient in the use of Microsoft Office Applications, i.e. MS Word, Excel and Outlook
• Punctual
• Strong Verbal and Written Communication skills to include the use of applicable terminology used in the industry and proper grammar
• Strong Organizational Skills
• Ability to work independently on assigned tasks as well as to accept direction on given assignment
• Ability to source information
• Ability to prioritize changing assignments
• Strong work ethic (willingness to work hard and long hours, when needed)
• Excellent interpersonal skills
• Detail Oriented
• Experience in COSMOS or similar operating systems preferred
  
  

  Physical Demands

  While performing the duties of this job, the associate is regularly required to sit; use hands to finger, handle, or feel; talk or hear; and occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The associate may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

  
  

Work Environment

The noise level in the work environment is usually moderate.