Application Engineer - FACTS

Responsible for providing pre-sales technical support/expertise to assist the sales team in their sales effort. Possesses specialized product knowledge in a single product or product line. Delivers in depth presentations and product demonstrations to clients and sales representatives. May possess some capability for the installation component of product/service solutions and develop prototypes to demonstrate the feasibility of product solutions. May have a continuing role in customer support to address clients' issues in the usage of organizational products/services A

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How you'll make an impact

• Establishes and maintains long-term relationships with customers (and key external stakeholders) to understand needs, promote customer understanding and awareness of full product/systems/services offerings, and align to provide a solution.

• Ensures efficient marketing activities and value proposition to the customer.

• Communicates efficiently with customers and other stakeholders (TSOs, consultants, among others)

• Works closely with our Front-End Sales organization to leverage relationships and the Hitachi Energy portfolio.

• Ensures a positive customer experience throughout the sales process.

• Seeks optimized technical solutions resourcefully, collaborating with broad Hitachi Energy FACTS team.

• Creates added value for the customer and Hitachi Energy by using innovation and experience from installed projects. Communicates details in accordance with Hitachi Energy offering and strategy.

• Accountable for the technical solution in tenders and will have a technical coordinating role in tenders.

• Builds and supports FACTS team for development of competencies and employees in NAM.

• Supports and participates in market communications: seminars, conference events, publications.

• Supports Sales in Capture Team activities and is generally part of Capture Team

• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• Proactively identify improvements in technology concepts and request changes in FACTS application platform

• Identify possible areas of improvement in internal processes and participate in improvement activities.

Your background

• Master of Electrical Engineering (preferably in Power Systems)

• Minimum of 10 years of experience in tender/project work within FACTS for transmission applications

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.

• Experience from building and maintaining relationships with customers for both series- and shunt compensation technology.

• Customer focus and ability to gather information and convey technical conclusions to individuals in engineering, business, and related industry.

• Extensive experience from FACTS projects including system design, calculations, analysis and simulations.

• Experience from new converter technology based on multilevel voltage source converters (VSC)

• Knowledge of related engineering tools and software required to accomplish assigned tasks (PSSE, PSCAD/EMTDC, RTDS, among others)

• Knowledge of MACH systems and experience from testing of control system performance in RTDS

• Experience from commissioning and testing on site.

• Experience from routine and type testing of main components

• Ability to work to deadlines and within budgets.

• Ability to maintain an overview of entire projects/bids while continuing to attend to detailed technicalities.

• Negotiating, supervisory and leadership skills

• Excellent verbal and written communication skills in English

• Availability to travel within US, Canada, Mexico and outside NAM; up to 40-50% travel.

More about us

• Comprehensive group insurance (medical, dental, life and disability) and access to a telemedicine service.

• Pension plan with attractive employer contribution.

• Bonus program.

• 24/7 employee and family assistance program.

• Fitness and wellness program.

• Work from home policy.