New

Director of State, Local, and Education Operations

Altice USA
United States, New York, Bethpage
Mar 06, 2025
Optimum Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We areOptimum! Job Summary The Director of SLED (State, Local, and Education) Operations Support will lead and oversee operational functions to enhance service delivery, efficiency, and customer satisfaction within the SLED sector. This role requires a strategic leader with experience in public sector operations, contract management, process optimization, and cross-functional team leadership. The Director will drive operational excellence, ensuring compliance with government regulations while supporting sales, implementation, and customer success teams. Responsibilities Operational Strategy & Execution Develop and implement operational strategies to support growth and efficiency within the SLED business segment. Ensure alignment between operations, sales, and service teams to optimize customer experience. Establish and monitor key performance indicators (KPIs) to drive efficiency and effectiveness. Identify process gaps and implement improvements to enhance the Sales process and service delivery. Process Improvement & Compliance Oversee contract management processes to ensure adherence to public sector regulations and policies. Develop standardized workflows to streamline onboarding, procurement, and service delivery. Ensure operational compliance with federal, state, and local government regulations. Collaborate with legal, finance, and compliance teams to mitigate risks associated with government contracts. Cross-Functional Leadership & Support Lead a team focused on operational excellence within the SLED vertical. Act as the primary liaison between sales, implementation, and support teams, ensuring a seamless customer experience. Provide strategic guidance on best practices for working with state, local, and education agencies. Partner with IT and data teams to improve reporting, analytics, and automation efforts. Customer & Stakeholder Engagement Collaborate with government agencies, educational institutions, and key stakeholders to understand operational needs and challenges. Support sales teams in responding to RFPs, contract negotiations, and implementation planning. Serve as a subject matter expert in operational processes related to public sector engagements. Qualifications Education: A Bachelor's degree in Business (or Management, Operations, Public Administration) or Work Experience - Minimum 7+ years of OPS Management/ Project Management Experience: 8+ years of experience in operations support, program management, or business process improvement, preferably within the SLED sector. Expertise: understanding of public sector procurement, compliance, and operational workflows. Skills: Proven leadership and team management experience. Excellent analytical, problem-solving, and process improvement skills. Strong project management capabilities. Ability to work cross-functionally and influence stakeholders at all levels. Knowledge of CRM, ERP, or government contracting systems is a plus. At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity. We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law. Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQfor further details. This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $141,372.00-$232,254.00/year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.