Sales Support Analyst

ABOUT THE ORGANIZATION

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries.Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.

Sun Chemical Corporation is a subsidiary of Sun Chemical Group Cooperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website atwww.sunchemical.comor connect with us onLinkedInorTwitter

The Sales Operation Support Analyst will work with the Regional Sales Managers and Key Account Managers to help co-manage their territories' business.This role will serve as a trusted advisor to the sales leadership of a region by managing a collaborative operational cadence that promotes sales productivity by partnering with the regional sales manager and the team in maintaining and improving customer relationships.

ESSENTIAL JOB FUNCTION:

• Identify and resolve service and sales challenges: Initiate appropriate action to address issues.
• Support the sales team: Assist with customer visits, presentations, and reporting (weekly & monthly management reports, data gathering, validations, ETQs, AR, open orders, etc.).
• Perform data analysis and reporting: Coordinate critical activities with Finance, Supply Chain, and manufacturing.
• Manage projects: Work independently and collaboratively on special, non-recurring, and ongoing projects.
• Facilitate collaboration and knowledge sharing: Share best practices and regional activity updates with peers.
• Communicate effectively: Maintain regular communication with customer service, sales, operations, and customers.
• Managing confidential information: Manages sensitive and non-routine data.
• Prepare meeting and presentation materials: Develop necessary materials as required.

REQUIRED EDUCATION AND EXPERIENCE:

• A bachelor's degree or equivalent professional experience.
• Minimum of 2 years of Customer Service or support experience
• Strong time management, organizational, planning, and follow-up skills.
• Comfortable presenting /speaking in front of others.
• Demonstrated strong analytical skills.
• Manage to completion, short and long-term projects with multiple workstreams or departments successfully.
• Identify and take the initiative to solve complex problems, work within deadlines with high diligence, and work accurately and independently.
• Individuals must work cooperatively and establish positive cross-functional relationships within the organization and various levels of management.
• Prior strong experience and aptitude with Microsoft Office Suite- Excel, Word, PowerPoint.

PREFERRED EDUCATION AND EXPERIENCE:

• Experience in Salesforce or other CRM software is a plus.

TRAVEL REQUIREMENT: 5%

BENEFITS

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary.

EQUAL EMPLOYMENT OPPORTUNITY

It is Sun's policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.

Employment agencies are an important component of our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors. We will not accept unsolicited resumes from employment agencies for any employment opportunity. All resumes submitted by search firms to any employee at Sun Chemical or directly to hiring managers in any form without a signed contract on file, and search engagement for that position, will be deemed unsolicited in nature, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means. Additionally, any resume submitted without a contract in place will be considered property of Sun Chemical and no fees will be paid to the agency if the candidate is hired. #ID23