Notifier | Rochester, NY

At Bermex, we prioritize strong customer relationships and strive to exceed expectations by going the extra mile. We provide expert meter reading services and solutions to utilities and associated organizations across the United States. Our services include leak detection, atmospheric corrosion inspection, line location, software solutions, and water, gas, and electric meter reading and exchanges.

We seek motivated individuals who enjoy working independently and being outdoors to join our team.

Role Description

The Notifier reports to the Gas Meter Supervisor at Bermex Inc. This role serves as an educational, personable, and professional point of contact for customers. It requires strong organizational skills, excellent interpersonal communication, effective time management, and a willingness to travel as needed.

***Salary Transparency: For those residing in NY, the pay rate for this role is at $18/hour.***

Essential Duties & Responsibilities

Customer Communication

• Interact with stakeholders, utility customers, and installation technicians.
• Notify property owners about upcoming gas meter exchanges through in-person interactions or door hanger cards.
• Address customer and property owner questions regarding the gas meter exchange process.
• Provide general information about the gas meter exchange, when applicable.
• Escalate customer or property owner complaints to the appropriate personnel when immediate answers are unavailable.
• Maintain professionalism and courtesy in all interactions with customers and colleagues.

Operational Responsibilities

• Work independently to plan and execute the most efficient routes for customer notifications.
• Adapt to varied terrain and inclement weather with a flexible schedule.
• Use a company-provided laptop or tablet to dispatch appointments to available technicians.
• Perform other duties as assigned.

Requirements

Minimum Qualifications

• Education: High School Diploma or GED.
• Experience: No prior experience required; training provided.
• Age Requirement: Must be at least 18 years old.
• Licensing: Valid driver's license with a clean driving record.

Desired Skills

• Self-motivated with strong interpersonal skills.
• Ability to multitask and work independently or as part of a team.
• Strong communication skills and comfort interacting with customers.
• Critical thinking and sound judgment for business decision-making.
• Proficiency in Microsoft 365 and general computer skills.
• Ability to work safely in all weather conditions.

This Role May Not Be a Good Fit If You:

• Prefer working in a team environment rather than independently.
• Do not enjoy outdoor work.
• Are uncomfortable driving a pickup truck.
• Struggle with handling customer conflicts calmly.
• Are unwilling to work nights and weekends as needed.

Additional Information

Drug Testing:

• Drug testing is required.

Work Location:

• Employees will take a company-provided vehicle directly to their assigned locations. Regular office reporting is not required.

Reporting Structure:

• Department & Division: Avangrid Rochester
• Exempt Status: Non-Exempt
• Reports To: Gas Meter Supervisor

Internal Collaboration:

• Field leadership and personnel
• Corporate teams

External Collaboration:

• Customers and vendors, as necessary

Work Environment:

• Primarily outdoors and remote, using a company vehicle.

Supervisor Responsibilities:

• None

Physical Requirements

• Ability to remain stationary for extended periods.
• Perform repetitive motions involving wrists, hands, and fingers.
• Lift and move objects up to 25 lbs.
• Communicate clearly to ensure accurate information exchange.
• Ability to observe details up close.
• Occasionally stand, walk, reach, stoop, kneel, or crouch.
• Wear personal protective equipment for extended periods.

This position is classified as exempt based on job duties. However, final classification may vary based on FTE, salary level, or applicable federal, state, and local laws.

ACRT/Bermex reserves the right to modify the reporting structure of this position as needed.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)