Senior ServiceNow Functional Analyst

Are you a purpose-driven Senior ServiceNow Functional Analyst seeking to join Dreamers, Drivers, and Doers who serve the Veterans that have protected our Freedom?

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

Strong knowledge of ServiceNow ITOM modules such as Now Assist for ITOM, CMDB, Discovery, Service Mapping, Event Management, and Service Reliability Management.
• Ability to conduct system analysis and design ITOM solutions tailored to meet business needs.
• Experience in developing and implementing ITOM solutions, including configuration and customization of ServiceNow platforms.
• Skills in identifying opportunities for process re-engineering and implementing best practices to improve IT operations.
• Excellent communication and collaboration skills to work effectively with developers, testers, and other stakeholders.
• Able to handle Change Control process, SECOPS module, Project Portfolio Management, Financial Management and Additional OIT requests.
• Ability to conduct training sessions and facilitate knowledge transfer to ensure smooth adoption of ITOM solutions.
• Experience with Service Now to manage and support Workflows, Reports, Dashboards, SSL Certificates, Performance Analytics.

• Experience within VA is preferred.
• Experience with Service Now, ITOM, SecOps.
• Strong comprehension of Developers' and Testers' requirements.
• Excellent written and verbal communicator.
• Detail oriented, self-starter.

Education:

• Bachelor's degree in operations research, mathematics, computer science, cost accounting or related scientific or technical discipline and 5+ years' work experience
• Eight (8) years of additional relevant experience may be substituted for education (13 years total)

Clearance:

• The ability to pass a Tier 4 Background Investigation

Location:

• Remote, USA

Pay Range:

• This position ranges from $75,145 to $104,625.
• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
• Also, certain positions are eligible for additional forms of compensation, such as bonuses.
• TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/