Logistics TMS Administrator

Lactalis USA is currently seeking candidates to join our Transportation team in Buffalo, NY.

Lactalis, the world leader in dairy, is a family-owned business with more than 85,000 pragmatic and ambitious professionals worldwide, committed to nurturing the future by providing healthy and delicious dairy products that bring people together every day. We produce award-winning dairy products that bring people together every day. We offer an enviable range of dairy brands including Galbani, President, Kraft Natural Cheese, Cracker Barrel, Black Diamond, Parmalat, Siggi's, and Stonyfield Organic in addition to several brands imported from our affiliates in Europe.

At Lactalis, our core values of AMBITION, ENGAGEMENT, and SIMPLICITY are at the heart of everything we do. We are dedicated to building a safe, diverse, inclusive, and authentic workplace and we know that our candidates come from many different backgrounds, cultures, and experiences. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job posting, we still encourage you to apply and share with us your STORY, your PASSION, and your EXPERTISE! You may be just the perfect candidate for this or other roles within our company.

From your PASSION to ours
The Transportation Administrator is responsible for scheduling pickup and delivery appointment times for all transportation flows across the US network. This includes excellent interpersonal communication between departmental colleagues, customers, and transportation service providers. Telephone, e-mail, and internet-based software tools are utilized to coordinate appointments, appointment changes, and status updates. In addition, internal and external reporting using MS Word and MS Excel related to transportation planning and transportation execution performance is conducted on a periodic basis. This position requires regular communication and collaboration with departmental colleagues to achieve departmental objectives.

From your EXPERTISE to ours
Key responsibilities for this position include:

• Responsible for answering phone calls & emails and providing customer assistance related to scheduling and status'.
• Schedule/Reschedule appointment times for pickups and deliveries across the US distribution network, suppliers, and customers
• Use of multiple software scheduling tools across the Lactalis' distribution network (One Network) and customers / suppliers.
• Process scheduling changes due to order changes that result from 'past cut-off' requests.
• Actively maintain current scheduling tools (Ortec, OneNetwork, & Excel), with specific emphasis of timely and accurate data maintenance of these tools.
• This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.
• Travel and / or extended or off work hours may be required.
• This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.
• To fulfill these responsibilities, tools such as a computer, phone or, and / or allowance(s) may be provided.
• Reasonable accommodations may be made to enable individuals with disabilities to perform these Essential Duties and Responsibilities.

From your STORY to ours
Qualified applicants will contribute the following:

Experience

• At least 2 years experience with Transportation Planning (appointments, high volume customer interaction) or related distribution / transportation experience
• Transportation Dispatch (coordination with carriers). Manual experience is acceptable, use of systemic tools is preferred.

Specialized Knowledge

• Knowledge of the United States geography, awareness of transportation and/or warehouse operations is of benefit.

Skills/Abilities

• Intermediate knowledge of Microsoft Word & Excel.
• Excellent verbal communication skills and experience with customer interactions via phone/email is required.

Education

• A minimum of a High School Diploma and preferably some post-secondary education.

#LI-Hybrid

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities.