Service Delivery Manager

What is the opportunity?

Are you interested in working as a TNS Service Delivery Manager on the Telecommunications and Network Service Delivery Team in Technology & Operations at the Royal Bank of Canada?

RBC`s Service Delivery within the Telecommunications and Network Services team provides the technical delivery, supply chain management, client engagement and project governance as it relates to Telecommunications and Network Services projects, business requests and operational activities.

The TNS Service Delivery group specifically provides the technical delivery, supply chain management, client engagement and project governance as it relates to Telecommunications and Network Services projects, business requests and operational activities.

The Service Delivery Manager serves as the technical project coordination resource with the proper skillset to facilitate and drive the successful deployment of data networking technologies in support of both small and large projects, and any other network-related business requests.

What will you do?

• Serves as the technical project coordination resource with the proper skillset to facilitate and drive the successful deployment of data networking technologies in support of both small and large projects, and any other network-related business requests.

• Drives Service Design and Operations resources to ensure all data network requests and projects are delivered on time, within budget and in scope.

• Work with provisioning team receive/review circuit quotes and make circuit ordering decisions.

• Deployment of TNS products including Branch, SOHO, ATM and Routing and switching deployments

• Submit TRFs and represent orders in Financial Governance meetings.

• Produces weekly status reports and project plans as required.

• Conducts weekly meetings in support of assigned initiatives.

• Work closely with PMO on large projects to coordinate TNS deliverables as they relate to project plans

What do you need to succeed?

Must-have

• Excellent interpersonal and highly developed communication skills (verbal and written)

• Strong organizational, project management and time management capabilities

• Creative and analytical thinker who is self-driven and capable of working in a fast paced environment

• Strong MS Office skills - Word, Outlook, Excel and PowerPoint and the ability to learn new how to use new applications

• Basic knowledge of wireless systems, routers, switches, WAN, LAN, PRI and ARDs.

Nice-to-have

• University or College Degree in Computer Science or a related field

• Knowledge of telecommunications providers (Carriers, Colocation Providers, and Managed-Service Providers) and their internal processes.

• Industry knowledge of networking technologies and vendor products such as Cisco, Arista, Aruba and/or CheckPoint, and an understanding as to how they are implemented within the financial services industry

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Network and build lasting relationships with students from diverse backgrounds from across Canada

• Participate in fun events and gamification challenges to help build your career tool kit while enjoying a work-life balance

• Leaders who support your development through coaching and learning opportunities

• Work in a dynamic, collaborative, progressive and highly performing team

• Ability to make a difference and lasting impact

• Enjoy a comfortable work environment with the option to dress casually

The expected salary range for this particular position is $80,000-$135,000, depending on your experience, skills, and registration status, market conditions and business needs.

You have the potential to earn more through RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC's high-performance culture

• Enables collective achievement of our strategic goals

• Generates sustainable shareholder returns and above market shareholder value

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Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above