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Student Services Manager SPF (Open Until Filled)

Maricopa Community College district
long term disability, tuition reimbursement
United States, Arizona, Phoenix
Mar 10, 2025


Student Services Manager SPF (Open Until Filled)

Job ID: 321148
Location: South Mountain Comm College
Full/Part Time: Full Time
Regular/Temporary: Regular

Hiring Salary Range

$67,581.00 - $87,855.00/annually, DOE

Grade

118

Work Schedule

Monday - Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Funding Information

This is a grant funded assignment with a projected end date of 06-30-2026 with renewal based on available funds and the needs of MCCCD.

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa

  • Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
  • Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
  • One of the largest community college systems in the country
  • 2020 Healthy Arizona Worksites Program recipient
  • Named 19th Best Employer for Women by Forbes
  • 2019 No. 42 in Arizona's Best Employers


Campus Statement

South Mountain Community College (SMCC) reflects the diversity of the surrounding community, a rich mix of rural, urban, and suburban neighborhoods. Many of our students arrive from Phoenix, Laveen, Tempe, Guadalupe, and the surrounding area to attend classes at the main campus or our offsite facility in Guadalupe; we also offer evening courses in Laveen at Betty Fairfax High School.

Of the approximately 5,000 students enrolled at SMCC nearly 70 percent were first-generation college students and 48 percent intended to transfer to a university to further their education. And, with more than 80 percent of these students identifying as a minority, SMCC has been federally designated as a Minority Serving and Hispanic Serving Institution.

Our small, personalized classes are offered days, evenings, and online, led by an engaged and accomplished faculty. Career and academic counseling are also available. SMCC is also a Strengths-Based Institution, helping you determine your strengths and then strategize with you to maximize those strengths in your academic and career choices.

Benefits

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options:
  • 20 paid observed holidays
  • Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
  • Paid vacation, sick, and personal time
  • Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
  • Annual professional development growth funding
  • Tuition reimbursement for employees and dependents
  • Flexible work schedules
  • Maricopa Employee Health & Wellness Program:
    • Sight-On-Site Eye Care Services
    • Diabetes Empowerment Education Program
    • Mobile On-site Mammography Screenings
    • Employee Assistance Program (EAP)
    • Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more.
    • Pre-Retirement Events
  • Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
  • 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)


Job Summary

South Mountain Community College is hiring a TRiO Upward Bound Project Director (Student Services Manager). The Project Director oversees all aspects of the department and successful implementation of the grant project. This role will be a champion for student, employee and college needs and should enjoy working in a collaborative, high performing environment. As a strengths-based institution, we are dedicated to helping you determine and understand your own personal strengths, and will help you maximize them in the pursuit of your educational and career goals. https://www.southmountaincc.edu/about

Essential Functions

40% - Execute the administrative authority and visionary leadership for TRIO Upward Bound (UB) to achieve the goals of the grant and ensure alignment to South Mountain's Strategic Plan. Develops, plans, and implements UB initiatives and objectives to ensure a comprehensive academic and support services program. Ensures regulatory compliance in all aspects of the grant including the development, analysis and submission of required reports and communication to the U.S. Department of Education. Approve and monitor all TRiO budget expenditures; complete internal budget and fiscal accountability reports; ensure proper administration of program funds, project spending is on track, and is compliant with the approved grant budget..
20% - Maintain evaluation procedures to assess the progress of students by keeping accurate files and maintaining progress reports. Oversees key services to develop students in the following areas: career exploration, personal growth, life skills, and college entrance and success. Manages the staff conducting program orientations and workshops and any volunteer activities and supports staff in maintaining a case management approach to enhance UB
20% - Recruit, train, and supervise project staff. Leads regular meetings with TRIO UB project staff; schedule meetings with the Project Administrator and the Grants Office to discuss challenges or concerns;
10% - Assign program participants to tutors, academic support, and instruction; maintain a cooperative relationship with the campus and target area; promote campus and community outreach activities.
10% - Other duties as assigned.

Minimum Qualifications

Bachelor's Degree from a regionally accredited institution in education, sociology, business administration or related field and five (5) years of progressively responsible student services or related experience that includes such things as administration of policies and procedures, program oversight and two (2) years of supervisory experience.

OR

Associates Degree from a regionally accredited institution in education, sociology, business administration or related field and seven (7) years of progressively responsible student services or related experience that includes such things as administration of policies and procedures, program oversight and two (2) years of supervisory experience.

OR

High School Diploma/GED and nine (9) years of progressively responsible student services or related experience that includes such things as administration of policies and procedures, program oversight and two (2) years of supervisory experience.

Desired Qualifications

A. Master's Degree required from an accredited institution of higher education in education, business or public administration, social work, psychology, or related area.
B. Two (2) or more years of work experience with the U.S. Department of Education regulations and TRIO program policies OR similar student success/retention program with similar policies and regulations assisting underrepresented students in an educational setting.
C. Two (2) or more years of project management experience including budget management.
D. Experience directing program activities, specifically related to student development in an educational setting.
E. Experience with student services including advisement, enrollment, and/or financial aid.
F. Experience working with students and staff from diverse backgrounds and programs in a higher educational setting.
G. Bilingual in English and Spanish preferred.

How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.
  • Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
  • Indicate whether former or current employment is Full-Time or;
  • Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
  • Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
  • Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.


Posting Close Date

Open until filled

First Review of applications will be March 24, 2025.

Applications received on or after the review date may not be screened

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321148&PostingSeq=1

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