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Job Description: Responsible for the overall architectural design, roadmap, application delivery, performance, and production operations of client-facing applications critical to strategic growth of the organization. Provide engineering support to customers, support personnel, and field support staff on systems and product issues. Collaborate with cross-functional team(s) to develop and enhance solutions. Collaborate with cross-functional teams to develop, maintain, and enhance solutions.
- Assist cross-functional and client facing teams to identify performance issues related to Site Reliability Engineering framework, including integrated, automated monitoring and self-healing.
- Assist the operations and DevOps teams to improve performance and operational excellence.
- Maintain Key Performance Indicators (KPIs) and metrics that ensure a high bar for uptime and provide deep visibility into the health of hosted offerings.
- Ensure system reliability of public-facing production infrastructure and applications.
- Execute requirements within service level agreements (SLAs) on infrastructure tasks to improve reliability, quality, security, and performance.
- Execute strategic projects and drive productivity through automating infrastructure, workflows, and continuously measuring application and infrastructure performance.
- Continually review existing program performance and recommend modifications based on identified errors and/or system problems.
- Follow implemented business practices and methodologies to maintain and/or improve security posture of the information systems within the designated service area to system owners.
Education Required:
- Bachelor's degree in Computer Science or related discipline.
- Or, any combination of education and experience which would provide the required qualifications for the position.
Experience Required:
- 6-7 years of experience in network engineering.
- 6-7 years of experience in Windows Server administration.
- 6-7 years of experience deploying on and operating in the public cloud.
- Experience working in complex, high availability, 24x7x365 environments.
License/Certification Required:
- CCNP Certification.
- CCIE Certification.
- Amazon Web Services (AWS) Certified Solutions Architect / Developer.
Knowledge, Skills & Abilities:
- Knowledge of:Network security concepts with application knowledge of various enterprise security point technologies, managed security services; application architecture design and principles; Public Cloud (AWS, Azure, GCP) services; computer systems and infrastructure; Windows and Linux Operating Systems; programming/scripting languages (PowerShell, Python, Java, etc.); Inter-Application Communication (IAC)/Configuration Management Tools (terraform, puppet, etc.); computer networking solutions; Application Development Operations (DevOps); Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with advanced skill level in Excel.
- Skill in:Working as member of a team; communicating effectively; establishing and maintaining effective working relationships; presentation with high degree of comfort speaking with large and small group audiences.
- Ability to:Demonstrate strong analytical and problem-solving skills; multi-task projects and work independently in a fast-paced environment; demonstrate excellent organizational skills, with the ability to prioritize workload, meet deadlines, and multi-task while maintaining attention to detail.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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NextGen Healthcare
Mar 11, 2025