New

Technical Product Specialist

TEKsystems
$26.00 - $31.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Ocoee
Mar 11, 2025
Description Overview: Responsible for providing post-sales technical product support. This includes, but is not limited to coordinating the resolution of customer problems, maintaining and installing applications/solutions, performing bug verification, release testing and beta support for one or more products. May work at the customer site to design and install applications. Must have knowledge of one or more of the enterprise's products and familiarity of multiple applications. Responsible for supporting audio visual technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Provide top-tier service and support with clear and concise communication and follow-through. Job Responsibilities: * Coordinates and assists in audio visual installation, setups and video conferencing support * Virtual Meeting Applications knowledge required (MS Teams, Zoom, GoTo, etc.) * Audiovisual Equipment knowledge required (Microsoft Teams Rooms certified equipment) * Monitors and maintains collaboration systems using company-provided tools, like MS Teams Admin Center and Vendor monitoring portals * Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed. * Recommend strategies to increase utilization of collaboration spaces which may include implementing new practices, devices, and/or software. * Train customers and technical staff on use of equipment * Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11 * Collaborate and assist with other areas of the IT department on projects and initiatives * Standard onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday * After-hours availability to support variety of events and travel is required * Travel 50% to remote locations to provide support and event coordination * Perform other duties as assigned * Ability to lift 50 pounds Required Skills: * IT Enterprise experience is preferred * High school diploma or equivalent; additional certifications or relevant education is a plus. * Ability to learn new systems and software in a fast-paced environment. * Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change. * Ability to manage multiple priorities and work independently or as part of a team. * Capacity to perform in high-pressure situations, with strong organizational and time-management skills. Skills Support, Audiovisual, office 365, video conferencing, technical support, documentation management, troubleshooting Top Skills Details Support,Audiovisual,office 365,video conferencing,technical support,documentation management,troubleshooting Additional Skills & Qualifications Education: Associate's or Bachelor's Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience. Experience: 0 to 1 year of related high-tech industry and/or IT work experience. Complexity: Learner/entry level role. Provides technical product support to one or more product(s) of low to medium complexity. Functions, somewhat independently, under general direction of more senior technical product support staff, supervisors or managers. Generally follows documented procedures and checklists. Experience Level Entry Level Pay and Benefits The pay range for this position is $26.00 - $31.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Ocoee,FL. Application Deadline This position is anticipated to close on Mar 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.