Director of Service Operations

This individual will lead and develop world-class service support teams and processes to ensure our field service teams have the resources and support needed to provide customers with an exceptional experience when doing business with RDO Equipment Co. This role will collaborate closely with Aftermarket Field Teams to develop centralized support for our service department teams, provide insights for improvement, evaluate and ensure processes are efficient and effective, review and help develop business systems, implement company initiatives, and provide support that enhances the customer experience.

Specific Duties Include:

• Lead and develop a team of service support team members.
• Identify ways to improve efficiency and profitability in service departments while delivering a world-class customer experience.
• Partner with our field aftermarket team members to identify needs and opportunities, and work to meet those requirements effectively.
• Proactively communicate opportunities identified with our leadership and field teams and provide potential solutions.
• Provide service insights, knowledge, and training to our field teams.
• Develop initiatives and plans to grow our service business.
• Lead our centralized service functions to ensure efficient and cost-effective results.
• Participate in guiding business system and tool development decisions.
• Review and enhance service processes to ensure efficiency, ease of doing business, and risk control.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:

• 5+ years management experience
• Previous service operations experience preferred
• Demonstrate computer skills in Microsoft Word and Excel
• Willingness to travel to our regions and store locations as needed.
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.