JOB OBJECTIVE:
Under the direction of the Chief Clinical Officer, the Care Neighborhood Administrator is responsible for operations of the Care Neighborhoods (Skilled Nursing & Assisted Living). The Care Neighborhood Administrator provides director-level leadership for all activities related to program administration, personnel, facilities, quality of resident care, and services. The administrator is accountable for financial and budget compliance, health care compliance, quality services, occupancy (census), and resident, family and stakeholder satisfaction. The position promotes cost-effective programming and services and works to ensure the highest-quality service delivery.
KNOWLEDGE, SKILLS, ABILITIES, QUALIFICATIONS:
- Must have a Bachelor's Degree relating to health care or business from an accredited college or university.
- Must have and maintain a current Wisconsin Nursing Home Administrator's License. Registered Nurse highly desirable.
- Knowledge and expertise in the management of frail geriatric and other assisted living or long-term care residents.
- Experience directing the day-to-day operations of a nursing home, assisted living a plus. Knowledge of nursing practices, and laws, regulations, or guidelines Skilled Nursing Facilities and Community Based Residential Facilities.
- Experience and skill in:
a. Leadership and mentoring; evaluating performance
b. Administration, management, supervision and coordination of all departments to ensure appropriate care.
c. Use of computers and other technological resources
d. Oversight of quality assurance processes
e. Financial management of a health care facility
- Must demonstrate excellent writing and communication skills; must be able to read, speak and write English.
- Must have basic computer skills with some proficiency and knowledge of word processing and data entry.
- Must be highly professional in actions, attire appropriate to the position, excellent customer service skills, be honest, cooperative, and dependable, exhibit a warm, cheerful, caring manner and desire to work with and serve older adults.
- Must have the ability to adapt to changing organizational needs, work flexible hours to meet the scheduling requirements and be "on-call" to handle problems that may arise on other than regular work hours.
ESSENTIAL FUNCTIONS, DUTIES AND ACCOUNTABILITIES
Staff Management: Arranges for resident services through a complete staff of qualified personnel; ensures all professional staff are certified, licensed or registered in accordance with applicable state laws.
- Develop, implement and monitor recruitment, staff development, evaluation and retention programs to provide quality resident care programs and staff engagement. Promote a work environment that recruits, retains and supports the highest-quality staff.
- Oversee Care Neighborhood management staff as they manage the day-to-day operations.
- Define job responsibilities and specify accountabilities for management personnel.
- Participate in employee recruitment and selection activities.
- Conduct formal performance evaluations.
- Counsel staff on performance and establish improvement goals as needed.
- Advise on investigations and participate in disciplinary actions, up to and including termination of employment.
- Hear, investigate and settle employee grievances in collaboration with management staff.
Resident Care Oversight: Ensuring residents receive safe, high-quality care through comprehensive and effective individual care plans. Ensures all services and programs are planned, implemented and evaluated to maximize resident quality of life and quality of care
- Directs and integrates the activities of various units of the nursing home.
- Ensure that nursing services are planned, implemented, and evaluated to maximize resident quality of life and quality of care.
- Ensure that social service programs are planned, implemented, and evaluated to meet resident psychological and social needs and preferences to maximize resident quality of life and quality of care.
- Ensure that the food service program is planned, implemented, and evaluated to meet the nutritional needs of residents to maximize resident quality of life and quality of care.
- Ensure that medical services are planned, implemented, and evaluated to meet resident medical care needs and preferences to maximize resident quality of life and quality of care.
- Ensure that therapeutic recreation/activity programs are planned, implemented, and evaluated to meet the needs, and interests of residents to maximize resident quality of life and quality of care.
- Ensure that a health information management program for resident care is planned, implemented, and evaluated to meet documentation requirements.
- Ensure that a pharmaceutical program is planned, implemented, and evaluated to support medical care for residents to maximize resident quality of life and quality of care.
- Ensure that a rehabilitation program is planned, implemented, and evaluated to maximize residents' optimal level of functioning.
- Identify, monitor, and ensure that quality indicators and quality assurance performance improvement programs are utilized to maximize effectiveness in resident care and services.
- Ensure the integration of Resident Rights with all aspects of resident care.
- Ensure development, implementation, and review of resident care policies and procedures.
- Ensure that the facility complies with applicable federal, state, and local standards and regulations
Financial Management:
- Develop and manage annual operating and capital budgets to effectively utilize fiscal resources.
- Ensure viability of the Care Neighborhoods through stable and sustained occupancy. Oversees admission processes and maintains average daily census or better.
- Handling accounting tasks, such as invoice approval and expense reimbursement.
- Supervises the purchase of supplies and equipment and maintains appropriate inventories.
- Leadership and Compliance: Operates the Nursing Home/CBRF in compliance with local, state and Federal statutes and requirements and maintains high standards of care.
- Is an active member of the Leadership Team contributing to the overall health of the organization and serving as a link to Windsor, Stratford, and Canterbury.,
- Provide oversight of all Care Neighborhood programs and activities
- Presents emergent, urgent, positioning, and operational issues, leads the discussion, articulates the intended results and seeks team alignment in decision making.
- Makes written and oral reports/recommendations to the Chief Clinical Officer and Board of Directors concerning the operation of the facility
- Effectively communicates with residents, families, staff, peers, medical professionals, and governing boards.
- Ensure that policies and procedures are developed, implemented, monitored, and evaluated in order to maintain compliance with federal, state, and local rules and regulations.
- Observe, monitor, and evaluate outcomes of all of the facility's programs, policies, and procedures, to ensure effectiveness, quality care and compliance.
- Educates staff on the importance of compliance and provides training on relevant regulations and policies
- Promote residents and families/responsible parties' satisfaction with quality of care and quality of life.
- Preparing reports on resident care, facility operations, and compliance for governing bodies and regulatory agencies.
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- Ensure administrative oversight of the survey process.
- Conduct administrative review of survey outcomes to develop appropriate responses (for example, no response, preparation of plan of correction, preparation of documentation for Informal Dispute Resolution [IDR]).
- Educate staff/residents/families/responsible parties and other key groups in regard to interpretation of and compliance with regulatory requirements.
- Plan, implement, and provide integration between the Care Neighborhoods and other community resources (for example, educational institutions, hospitals, vendors).
- Hear, investigate and resolve resident and family concerns in collaboration with management staff.
- Establish and implement policies and procedures for all aspects of care neighborhood operations.
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Saint John's On The Lake
Mar 12, 2025