Customer Service Specialist

This position is responsible for aftermarket sales in an assigned product line. The incumbent will work directly with our customer base in order to increase sales volume and gross margin for aftermarket parts and services. Inside Sales/Customer Service Representatives of all levels will need to be able to listen to feedback from our customers in order to determine appropriate pricing levels, assemble value added packages, and create or manage programs designed to increase our level of interaction at a bakery level.

Responsibilities

Industrial mechanically inclined candidates strong encouraged to apply!

• Responsible for increasing the sales volume and gross margin for service parts, with focus on product line(s) assigned to.
• Responsible for parts quoting & order entry processes.

• Problem diagnosis including electrical/mechanical and electronics troubleshooting. Must be able to be innovative and use common sense to remedy a situation so the customer may resume operations.

• Research and carry out parts and service requests for customers via telephone, fax, e-mail or other means.

Basic qualifications:

• Microsoft office suite experience- Excel and outlook focused.
• Excellent communication and critical thinking skills
• Ability to think independently
• Mathematically arithmetic inclined

Preferred qualifications

• Blueprint reading a plus
• Familiar with engineering bill of materials
• Mechanical and electrical background
  

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Who we are:

Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion's divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers.Coperion is an Operating Company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose - Shape What Matters For Tomorrow - we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".