BD Support Professional US

SUMMARY

The primary purpose of CSS is to quote customer and network pricing requests, ensure customer profiles are complete, and guarantee proper Customer relationship at local level

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

KEY ACCOUNTABILITIES

Provide Customer and Network with quotations upon request

• Reply to customer and internal pricing requests with required information including: Transport mode, price, and transit time
• Ensure quotation follow-up
• Request solutions expertise of the MO Solution - Customer Expert Solution (CES) if specific solution, or pricing improvement, is required
• Secure formalization and maintenance of the validated Quotations

Complete Customer Profile in Coordination with the Customer Operation Support (COS)

• Formalize SOPs / Customer profiles, taking into account customers' expectations, requirements, and specific constraints (Scope & level of service)
• Share SOPs / Customer profiles with the MO Solution - Customer Expert Solution (CES) and the MO Operations - Order Desk Support (ODS) / Customer Operation Support (COS) / International Freight Forwarding Operator (IFFO)
• Update and maintain the SOPs / Customer Profiles, in coordination with the MO Operations - Customer Operation Support (COS)

Manage Customer Relationship

• Assist Inside and Outside Sales; handling enquiries, visiting customers
• Manage customer relationship; anticipate needs, gather constraints and requirements, and maintain rates validity
• Monitor customer satisfaction experience (KPI, gap identification) and liaise with MO Solution and Operations for continuous improvement

QHSE

• Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency
• Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility
• Ensure the compliance with applicable legal requirements

CERTIFICATIONS: N/A

SUPERVISORY RESPONSIBILITIES: N/A

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATION AND EXPERIENCE

• Bachelor's Degree & above, or relevant working experience
• Minimum 2 years of experience in bid / tender management, and minimum 3 years in Transportation / Logistics industry
• Experience in a fast paced and dynamic MNC environment
• Experience in freight-forwarding industry
• Pricing and market knowledge
• Ability to interpret company's strategy and transfer into proposals and bids to uncover new opportunities
• Ability to read, interpret and analyze RFI and RFQ documents in a timely manner
• Independent Team Player and able to work under pressure
• Results driven, customer-oriented and meticulous
• Strong PC skills in Microsoft office applications
• Strong organizational skills (prioritize, plan, multi-task, assign, follow and control)
• Excellent analytical, planning and numeric skills
• Goal oriented and driven, motivated self-starter with excellent organization skills and ability to multi-task
• Positive, highly adaptable and possesses strong people skills
• Be autonomous and excellent team work
• Strong communication skills in both spoken and written English*

VALUES

• Entrepreneurship
• Respect for Each Other
• Determination & Persistence
• Agility & Innovation
• Pursuit of Excellence

EDUCATION and/or EXPERIENCE

• Bachelor's Degree & above, or relevant working experience
• Minimum 2 years of experience in bid / tender management, and minimum 3 years in Transportation / Logistics industry

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate.False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.