Full Time - Team Leader Member Consultant- Martin Way Branch

The Martin Way branch is looking for a highly motivated and energetic leader to support an exceptional team of Member Consultants. If you have financial institution experience, and value servant-leadership, then we want to hear from you!

Your day might include:

• Leading and supporting Member Consultant staff in the sales, service and operational needs of the branch
• Coaching and developing employees to support WSECU's Brand Promise
• Assisting branch leadership in meeting management routines of coaching's, observations, evaluations, and monthly dialogs
• Working individually with direct reports; demonstrating proactive listening, probing and asking clarifying questions to meet staff needs, develop professional skills and provides constructive feedback for their growth
• Providing frequent communication to inform and educate employees on current and new initiatives and information
• Documenting employee performance and attendance, while holding staff accountable to meeting our Member Service standards, operational efficiency- including compliance, policy adherence, balancing, and procedural accuracy
• Promoting innovative ideas, adapting to change and leading others to adapt to changing situations
• Ensuring branch is staffed at an efficient level to balance service expectations and operating expenses
• Hiring and promotes branch staff that fulfill the Member Experience Principles
• Ensuring employees promoting are equipped to meet member needs while observing the Credit Union's Operating Guidelines and Code of Conduct Standards
• Performing duties in compliance with regulatory requirements including, but not limited to, the Bank Secrecy Act
• Contributing to your team's successes and celebrating along the way
• Having fun!

What you bring to the team:

• Two (2) years of college OR substitute two (2) years of experience with customer service and/or financial institution experience
• Minimum of one (1) year experience of branch operations, including at least one (1) year as a Member Consultant or similar role
• Computer experience; proficiency in Microsoft products: Outlook, Excel and Word
• Must be able to learn, maintain, and pass continuing annual regulatory education requirements
• Must possess strong interpersonal skills: courteous, professional, friendly, warm, empathic, level-headed and composed
• Ability to work efficiently in a fast paced, demanding sales and service culture
• Must be willing to register with the Nationwide Mortgage Licensing System and Registry, including fingerprinting and a national criminal background check, and maintain and renew the registration annually

Bonus points if you have:

• Credit Union experience and understanding of financial regulations
• Leadership experience
• New account/consumer lending experience
• Sales and customer service training

Competitive pay: $29.71 - $44.56 per hour, dependent on relevant qualifications, plus an annual discretionary incentive plan and benefits package

• The target starting pay for this position is $29.71 - $37.13 per hour, typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant's pay history into account.
• The range above allows our employees room for growth through annual merit and other pay increase during their tenure in the position.

Where we're located: 4245 Martin Way E, Olympia, WA 98516

When you'd work: Monday-Friday 8:00 am-6:00 pm, Saturday 9:15 am-2:30 pm, full time minimum 40 hours per week, with scheduling flexibility required to meet the needs of the branch.

Perks: Here are a few benefits and perks we offer:

• Medical, Dental, Vision, and Life Insurance with Premiums paid by WSECU
• Full-Time Regular employees accrue general leave and sick leave, on a monthly basis
• Part-Time employees accrue general leave, on a monthly basis
• 11 Paid Holidays
• Employer paid Long Term Disability & Long-Term Care plan for Full-Time employees
• Employer paid Long Term Care plan for Part-Time employees
• 401(K) with 8.5% Contribution by WSECU to begin 1st quarter after 1 year of service
• Paid Volunteer Leave
• Tuition Assistance
• Employee Assistance Program & Employee Discounts
• And, you get to work with some awesome people!

WSECU is honored to be recognized as the number one credit union in the state on Forbes magazine's list of best credit unions in Washington. Members are at the heart of everything we do. Their feedback helps us determine our path and knowing that same member feedback led to this recognition is incredibly rewarding.

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We champion our employees' unique differences because we believe diversity is critical to the success of our members and the communities we serve. We're proud to provide a workplace based on equality and do not discriminate based on race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local law.

Accommodations are available for applicants with disabilities. If you are an individual with a disability and require a reasonable application to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 800.562.0999 x11111 or email us for assistance.