Technical Representative (Mechanical) (GOV)

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Job Description:

Airbus Helicopters is looking for a Technical Representative that specializes in Mechanics to join our team based at Fort Novosel in Alabama.

You will be part of a small team that provides product support to customers and back office support to Regional Technical Representatives. In addition you will provide technical liaison activities between all departments of Airbus Helicopters and the customer.

Your working environment:

Located at Fort Novosel you will be centrally located between the white sand beaches of the Florida Panhandle and the beautiful mountains of Alabama.

How we care for you:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP")

• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.

• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Your challenges:

Technical Support Communications: 70%

• Communicate with customer either in person, by phone, e mail or technical database to help customers with requests for help with questions on Lakota aircraft.

• Help our customers either troubleshoot problems; assist with information, documentation, repair requests and technical requests.

• Help Regional Tech Reps providing support by means of advice, documentation, troubleshooting help and direction for difficult support topics.

Maintenance, Component, and Service Recommendations: 30%

• Develop, implement and distribute maintenance procedures via notices and bulletins to ensure safe and cost effective operations of company aircraft.

• Review part replacements, cannibalizations for technical merit, alternative solutions, and make recommendations to ensure cost effective and technically sound actions on the part of AHI and our customers.

• Assist in accumulation and analysis of technical data pertaining to aircraft service.

• Participate in identifying trends in the area of service problems and develop procedures/instruction to alleviate problems.

• Compile failure and service history on company products for reliability analysis, conduct special studies and investigations relating to chronic problems and identify probable cause.

• Make recommendations for technical change to provide improvement in operations, safety and operating cost.

Your boarding pass:

• Must have 5 years' minimum rotorcraft technical experience on the EC145, H145, UH72A/B, or BK117.

• Must have an FAA Airframe & Powerplant License.

• Prior experience in a technical support or customer support role is highly desirable.

• Will be required to make decisions for customers on best courses of action for troubleshooting, serviceability, safe operation of a helicopter.

• Must be able to prioritize customer requests in order of importance and complexity to keep work flowing and customer issues from becoming stagnant.

• Responsibilities will require knowledge of aircraft blueprints, schematics, wiring diagrams, inspection guides, engineering specifications, aircraft design standards, maintenance manuals and other engineering and technical directives.

• May be required to travel to customer locations for accident investigations, OEM problems, or solving and supporting other customer requirements.

Physical Requirements:

• Onsite or remote: 85 to 90% in the office in Grand Prairie, Texas or Fort Novosel, AL.

• Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. A large part of the job is spent in the office but some travel maybe required, Vision should allow for driving and working with tools and computers for troubleshooting aircraft. Daily

• Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. Needs to be alert and able to listen all of the time while at work. Daily

• Speaking: able to speak and communicate clearly and concisely in conversations and meetings, deliver information and participate in communications on a daily or as needed basis. Daily

• Equipment Operation: able to operate most office and personal electronic equipment on a daily basis. 10% to 20% of the time a technical representative may be required to operate some tools including production tools such as hydraulic lifts, electric or gas carts aircraft external power carts etc. Must also be able to operate rental vehicles such as small trucks vans and cars while traveling or assisting with tradeshows and events.

• Carrying: able to carry documents, tools, drawings, electronic equipment up to 50lbs/23gs. Some diagnostic tools and equipment may also be required to be moved, installed or removed from the helicopter not more than 10% of the time.

• Lifting: able to lift documents, tools, drawings, electronic equipment up to 50lbs/22kgs. not more than 10% of the time.

• Pushing / Pulling: able to push and pull aircraft tools ground handle aircraft and some equipment and tools small office furniture and some equipment and tools not more than 10% of the time.

• Sitting: able to sit for long periods of time in meetings, working on the computer on a daily basis. May also be required to stand for extended periods of time or be able to work outdoors in a flight line environment or in our own facility not more than 10% of the time.

• Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving, kneel or crawl under and around helicopters. Must be able to climb ladders and work stands to examine different parts on the helicopter or perform tests on the helicopter not more than 10% of the time.

• Standing: able to stand for discussions in offices or on the production floor. May be required to stand for long amounts of time at a customer location maybe 5% of the time.

• Travel: able to travel independently and at short notice, either by air travel or driving; must be able to navigate and follow directions to find a customer location. 5%.

• Walking: able to walk through office and production areas including uneven surfaces and hangar or flight line areas multiple times a week.

• Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site

Clearance:

• US Person under ITAR definition (U.S. Citizen, green card holder or person covered under our existing ITAR license)

• Must be able to maintain a Government security clearance.

• Must be eligible to obtain a Government Common Access Card.

Take your career to a new level and apply online now!

A full job description will be provided to candidates whom progress to interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

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