Lead Operations Coordinator
 Massachusetts Eye and Ear Infirmary - MEI | |
 United States, Massachusetts, Boston | |
| 243-245 Charles Street (Show on map) | |
 Mar 14, 2025 | |
|
Summary:
*Responsible for coordinating and overseeing daily operational activities to support clinical and administrative functions. *Ensures efficient workflows, compliance with policies, and effective communication across departments. *Serves as the primary point of contact for operational issues and provides guidance to staff to maintain high standards of service. Essential Functions: *Coordinates and manages daily administrative and operational activities to support clinical departments. *Monitors workflows and identifies opportunities for process improvement to enhance efficiency and patient care. *Serves as a liaison between clinical staff, administrative teams, and leadership to ensure seamless communication. *Ensures compliance with hospital policies, regulatory requirements, and operational standards. *Manages scheduling, resource allocation, and logistics to support departmental needs. *Provides training and support to staff to ensure adherence to procedures and protocols. *Develops and maintains accurate records, reports, and documentation related to operations. *Resolves operational issues and escalates complex matters to leadership when necessary. *Collaborates with interdisciplinary teams to implement new initiatives and support organizational goals. *Provides training and support to staff to ensure adherence to procedures and protocols. *Develops and maintains accurate records, reports, and documentation related to operations. *Resolves operational issues and escalates complex matters to leadership when necessary. *Collaborates with interdisciplinary teams to implement new initiatives and support organizational goals. *Coordinates and manages daily administrative and operational activities to support clinical departments. *Onboarding support for new clinical staff including organizing training and daily schedules. *Manages scheduling, resource allocation, and logistics to support departmental needs. *Schedule and track clinicians' competencies. *Coordinate promotion applications for clinical staff. *Monitors workflows and identifies opportunities for process improvement to enhance efficiency and patient care. *Serves as a liaison between clinical staff, administrative teams, and leadership to ensure seamless communication. *Ensures compliance with hospital policies, regulatory requirements, and operational standards. Education Associate's Degree Healthcare Administration required or Associate's Degree Related Field of Study required or Bachelor's Degree Related Field of Study preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Experience in healthcare operations, administrative coordination, or a similar role 3-5 years required and Experience in a leadership or supervisory role 1-2 years preferred and Experience in a healthcare or hospital setting 1-2 years preferred Knowledge, Skills and Abilities - Strong organizational and multitasking skills to manage complex operations effectively. - Excellent communication and interpersonal skills for collaborating with diverse teams. - Proficiency in using administrative tools, scheduling software, and Microsoft Office applications. - Ability to identify and implement process improvements to enhance operational efficiency. - Problem-solving skills to address and resolve operational challenges promptly. - Knowledge of hospital policies, procedures, and regulatory requirements. Physical Requirements Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |