Student Services Specialist Senior (Enrollment Services)
 Maricopa Community College district | |
long term disability, tuition reimbursement
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 United States, Arizona, Phoenix | |
 Mar 17, 2025 | |
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Student Services Specialist Senior (Enrollment Services) Job ID: 321157 Location: GateWay Community College Full/Part Time: Full Time Regular/Temporary: Regular Hiring Salary Range $20.23 - $26.30/hourly, DOE Grade 111 Work Schedule Monday - Friday, 8am - 5pm; some evenings and weekends may be required Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year? Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States? Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges! About Us What's Currently Happening at Maricopa
Benefits The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community. Benefits & Perks Options:
Job Summary Our exciting Student Services Specialist Senior position performs higher-level enrollment services functions providing student support services for the college in the areas of admissions, records and registration. The person hired for this role will serve a diverse population of students, staff, faculty and community members in all areas of enrollment services. The Student Services Specialist Senior coordinates office workflow and provides training to other staff members. Essential Functions 40% - Leads and coordinates back-office workflow, which may include incoming/outgoing transcripts, graduation processing, selective admissions processing, document retention, eForms, and the National Student Clearinghouse; provides support to call center & front counter/welcome desk functions and staff; addresses concerns and resolves problems; and composes, edits, and prepares correspondence and reports. Monitors quality assurance to include regular review (e.g., spot checks) to ensure accuracy of completed transactions and monitor reports related to enrollment in order to comply with district and government requirements. 20% - Provides backup to back-office processing as needed to meet deadlines and department goals; assists new and continuing students in person, over the phone, and via email in all student services processes, including admissions, registration, financial aid, and referrals to other related student services functions. 15% - Assists with training and prepares training materials for new and current contact center staff, maintains various admissions and records reports, answers incoming calls, chats, and texts, and monitors group emails. 15% - Provides direct student assistance with enrollment functions such as admissions, registration, residency, enrollment verifications, etc. 10% - Compiles and prepares data for supervisors on back-office functions and workflow; other duties as assigned. Minimum Qualifications Associate's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications A. Two (2) or more years' experience working in a One-Stop Enrollment Services and/or Admissions & Records Office B. One (1) or more years' experience working with Peoplesoft (Student Information System), Dynamic Forms, Google forms/Google Suite, phone systems, etc. C. One (1) or more years' experience compiling data and providing reports D. One (1) year demonstrated leadership experience coordinating and/or leading project management and/or workflow E. One (1) or more years of experience working with state or federal regulations as it relates to student services in a higher education setting F. One (1) or more years of experience working with students from diverse backgrounds and cultures Special Working Conditions
How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Posting Close Date Open until filled; first Review 03/17/2025. Applications received after the review date may not be screened EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321157&PostingSeq=1 jeid-091c5cb3e4777042ac4d34a7469fc3a2 | |