Cash Specialist 4

Inova Center of Personalized Health is looking for a dedicated Cash Specialist 4 to join the team. This role will be full-time day shift from Monday - Friday, 8:00 a.m. - 5:00 p.m.

The Cash Specialist 4 ensures the appropriate and timely write-off of all account adjustment requests. Ensures appropriate handling of non-payment EOB's and denial request. Ensures the timely and accurate posting of patient and insurance payments, insurance write-offs, charge adjustments, deductibles, copays and non-covered or denied amounts. Responsible for balancing all adjustments and payments posted daily by batch in Health quest. Ensures timely and accurate electronic remittance advice (ERA) retrieval, bank lockbox processing and balancing reconciliation.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave, and flexible work schedules

Cash Specialist 4 Job Responsibilities:

• Ensures that all payments, EFT, and ACH transactions are posted the day they are received and posted via the appropriate medium (paper/electronic) and with all required adjustments.
• Ensures that accounts are reviewed, corrections are identified and corrections are made or resolutions are initiated when found.
• Provides resolution for problem accounts (purged, unidentified, etc.) within allowable timeframes, as defined for appropriate deficiency, and/or provides appropriate account follow-up based on established protocol.
• Ensures that productivity and quality expectations are met weekly for assigned work lists and any supervisor-assigned special tasks.
• Documents and reviews reports of posting or balancing issues immediately and provides feedback to team management regarding the issues.
• Maintains knowledge of all payer requirements, 835 and EOB standards, system (hospital, clearinghouse, and payer) functionality, and hospital policies and procedures.
• Ensures that all programming and file maintenance issues related to the ACCESS Database are reviewed and escalated to Management.
• Coordinates with the Accounting department on financial discrepancies, non-patient revenue issues, and month-end close requirements.

Cash Specialist 4 Requirements:

• Work Schedule: 8-hour shift (Monday - Friday days, 8:00 a.m. - 5:00 p.m.) ; Hybrid Position
• Education: High School or GED
• Experience: 4 years of experience

Cash Specialist 4 Preferred Requirements:

• Experience accurately posting payments, adjustments, and denials in EPIC from electronic and manual remittance advices (ERAs/EOBs).
• Strong ability to review and research remittance advices to ensure proper payment application and resolve discrepancies.
• Proficiency in investigating and resolving unapplied or misapplied cash deposits in a timely manner.
• Experience reconciling daily deposits with bank statements and EPIC postings to ensure financial accuracy.
• Familiarity with month-end and year-end reconciliation processes.
• Ability to identify and escalate payment issues, trends, or system errors to management.
• Effective collaboration with internal departments (billing, accounts receivable, patient financial services) to ensure accurate account resolution.
• Experience providing training and mentorship to junior team members.