Service Administrator

The Service Administrator is responsible for receiving the Service Work Order directly from the Service Supervisor once the technician has completed the work. This role involves performing all post-repair tasks to ensure the customer receives a timely and accurate invoice for the services provided. Key responsibilities include warranty processing, standard job segmentation, technician service reports, parts returns, and managing purchase orders or final payments through customer-provided methods. The Service Administrator must exhibit strong attention to detail, a willingness to master required systems and processes, and the ability to collaborate effectively with team members to close out jobs accurately and efficiently.

Pay Range: Minimum starting pay is $25.00 per hour.

Note: We are recruiting for one open position and have advertised this position in multiple cities within our territory.

Why Milton CAT?

Milton CAT, a privately held company, is the exclusive distributor of Caterpillar earthmoving and construction machinery, engines, and generator products in the Northeast. We offer rewarding careers with extensive and ongoing training and have opportunities for you to develop and grow your career while making the most of your skills and strengths. Whether you're looking for a steady job with great, family-friendly benefits, or an exciting place to start your career and grow within the organization, Milton CAT is the place for you.

At Milton CAT, we believe in investing in our employees. We offer challenging career opportunities, extensive training, and employee development. Join an exceptional team that cares about you and invests in your future. Our excellent benefits include:

Paid Time Off + 8 company-paid holidays
• Medical, Dental, and Vision insurance options for employees and their families
• Disability & Life Insurance Packages
• Competitive Retirement Plan
• Tuition Reimbursement - available to FT employees with 1 year+ of service
• Safety and Wellness Program
• Employee Referral Program

• Review service call segments to ensure accurate service data.
• Post and account for all time, parts, and outside services correctly.
• Examine segments for any warranty/goodwill overrides or parts hold requirements.
• Verify parts usage or return based on job descriptions.
• Validate customer payment methods and make necessary adjustments or obtain purchase orders.
• Complete the invoicing process and ensure timely issuance of invoices.
• Update purchase orders post-invoice based on any disputes.
• Ensure service calls progress through the correct status to achieve closure and invoicing.
• Manage warranty claims through their lifecycle, ensuring proper invoicing and payment.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.

• High school diploma or (GED) equivalent, with college or trade school preferred.* Proficient in the use of a computer and related software (Word, Excel, etc.).
• Strong written and verbal communication skills.
• Strong problem-solving skills and be detailed oriented with a high level of accuracy.
• Basic math skills.
• Ability to perform duties with a sense of urgency, exceeding customer expectations.
• Ability to work with minimal supervision.
• Excellent organizational skills.
• Must be able to work in a dynamic, fast paced service environment.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. Background checks, drug testing, and health assessments are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.