Practice Assistant VASCULAR DIAGNOSTIC LAB
 Brigham and Women's Hospital | |
 United States, Massachusetts, Boston | |
| 45 Francis Street (Show on map) | |
 Apr 14, 2025 | |
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GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed.
Under the direction of the Chief Vascular Sonographer, the Practice Assistant will be responsible for the following duties, including but not limited to, answering unit phones, scheduling patient tests and appointments. The Practice Assistant is responsible for taking a proactive role in the efficient operation of the unit. Brigham and Women's Hospital is committed to putting every Patient First. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham and Women's Hospital. Our service will be distinguished by the delivery of high-quality and safe patient care, respect and dignity in all interactions with patients, families and colleagues and by customer service excellence. All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas: People: Focus on serving the community through collaboration and respect Self Management: Accountability, professionalism and commitment to growth and development Organization: A commitment to quality, service and exceptional performance Meeting these expectations is key to the success of your department and the organization. This job description includes: General expectations for the position Addendum A - BWH Behavioral Competencies Addendum B - Job Specific Tasks and Responsibilities Addendum C - Physical/Working Conditions PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation. 1. As a member of the Patient Care Team, the Practice Assistant is responsible for ensuring that the Patients are attended to in a caring and attentive manner. The Practice Assistant is responsible for responding to the needs of the patient in a timely manner and maintains a professional and friendly demeanor at all times. The Practice Assistant will work cohesively as a member of the Patient Care Team, and will take a proactive role in ensuring the smooth and efficient operation of the unit. 2. Ability to problem solve and determine best course of actions with little direction. 3. Prioritize work flow and troubleshoot issues. 4. Assist with interviewing , training and orientation of new staff as needed. 5. Responsible for greeting all patients and responding to initial questions from patients. 6. Identifies patient needs for interpreter support services. 7. Maintains hospital service standards, with particular attention to personal/behavioral, staff teamwork, and patient-staff interaction guidelines. Responsible for answering, coordinating and managing all phone calls to the unit. Places pages and phone calls upon request of clinical staff. 8. Coordinates all paperwork coming onto unit, including all fax referrals. 9. Responsible for scheduling all inpatient and outpatient. Arranges patient escort and transport services. 10. Empowered to be a problem solver in assisting callers. 11. Act as a liaison and assist in problem solving with ancillary services and all other departments which provide services or have an effect on unit activities. 12. Schedules inpatient and outpatient non-invasive Vascular testing for Brigham and Women's, Faulkner Hospital and Brigham and Women's Foxboro Vascular sites. 13.Patient assistance before and after testing, ie bathroom, blanket, water. 14. Assisting house staff with related issues or questions. 15. Working daily with lead sonographer on a daily schedule. 16. Communication with inpatient support department when needed, ie liaising with environmental services, engineering, CPD, etc. 17. Ability to use Epic, ie: block rooms, open resources etc 18. May perform more complex or specialized functions at highest competency level. 19. Performs all other duties, as assigned QUALIFICATIONS: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.) Level of education required: Minimum of a high school diploma or GED. Work experience required: Minimum three years medical office or administrative support experience required. Some additional training in office systems or other post high school education preferred. Associate's Degree or higher level education preferred, but not required. SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.) Technical skills required: Knowledge of practice operations and standards. Understanding of procedures including copying, scanning, printing, and faxing. Highly proficient in all communication skills (phone, verbal and written). Ability to handle sensitive information and situations with poise and professionalism. Organization Skills: Strong organizational, coordination and judgment skills. Ability to prioritize effectively. Ability to manage multiple tasks effectively, following established protocols, and work within systems. System Skills: Advanced computer skills. Ability to use all applicable applications at highest competency level. Ability to problem solves and troubleshoots. Ability to analyze a situation and determine best course of action within established guidelines. Understanding of the appropriate use and importance of related forms. Advanced understanding and use of medical terminology. Advanced comprehension of insurance types and referral process. Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA. Competencies required: See Addendum A Addendum A BWH Behavioral Competencies (required of all employees) 1. People: Focus on serving the community through collaboration and respect Inclusiveness Definition: Maintain an environment where individuals value and respect differences in all situations. Stand firm against intolerance and bias to create a welcoming environment and respect all individuals regardless of race, gender identity, ethnicity, language, sexual orientation, age, physical or mental ability, religion, socio-economic status, or national origin. Work effectively with others who have diverse perspectives, talents, roles, backgrounds and/or styles Contribute to a positive team environment where differences are respected, supported and are free from stereotyping and offensive comments Be professional when approached about behaviors that might be perceived as disrespectful Open Communication Definition: The ability to effectively articulate and receive information in a clear, concise and timely manner. Practice active listening skills Foster and maintain an environment that respects open dialogue, differences of opinion, as well as diverse communication styles Ensure that information is shared in a clear, accurate, and timely manner using the appropriate communication method for your audience Express oneself clearly and professionally in your verbal, non-verbal, written, and electronic communication Building Collaborative Relationships Definition: Identifying opportunities and taking action to build relationships between one's area and other areas, teams, departments, units, or organizations to help achieve organizational goals. Take initiative to support others and build productive relationships that will lead to a cohesive workplace Interact effectively with other team members, departments and customers to accomplish organizational goals Organizational Awareness Definition: Understand how one's own work affects the organization as a whole and demonstrate a commitment to the organizational goals. Support and respect BWH's mission, vision, values and history Understand and recognize how your individual role and department impacts the organization 2. Self Management: Accountability, professionalism and commitment to growth and development Embracing Change Definition: Demonstrate adaptability and openness to organizational changes needed to improve effectiveness and goals. Support and positively participate in organizational and/or job specific changes Initiate appropriate action when change is needed Be flexible and open to new ideas Adapt to shifting priorities Learning Oriented Definition: Predisposed to pursue learning opportunities even outside own comfort zone, one stays abreast of new tools and methods, rising to add value and build challenge in current assignments. Demonstrate openness to learning from successes and failures Recognize and participate in learning opportunities Seek and share best practices Professionalism Definition: Practice respect for self and others; and adhere to BWH standards, policies, and procedures at all times. Adhere to BWH's Code of Conduct, Guide to Ethical Standards, policies and procedures Align behavior with the organizational mission and values Practice respect in accordance to the BWH standards Demonstrate responsibility, reliability, and trustworthiness 3. Organization: A commitment to quality, service and exceptional performance Quality and Safety Focus Definition: Responsible for meeting standards of performance or outcomes in a safe manner while avoiding risks. Align job performance with quality and safety standards (e.g. The Joint Commission, BWH and department specific standards) Adhere to established policies and procedures Take action to prevent errors Identify and report adverse events, errors and incidents Efficiency and Performance Improvement Definition: Systematic approach to improve performance by eliminating waste, non-value added activities and variability in processes. Participate in process and performance improvement by identifying, analyzing, and enhancing existing processes to achieve better outcomes Maximize available resources to achieve performance measures; reduce waste, rework, and work-arounds consistent with one's role Problem Solving Definition: Able to gather appropriate data and diagnose the cause of the problem before taking action; and if necessary develop alternative courses of action. Recognize actual and potential problems and take appropriate action towards a solution Offer assistance, as needed, when a potential problem situation is observed Use good judgment to keep manager informed of problems or issues, following department practice Service Excellence Definition: Focusing one's efforts towards anticipating, meeting and exceeding the expressed and unexpressed needs or expectations of internal and external customers. Apply service standards consistently to present a positive image of BWH to colleagues, health providers, patients, families, and visitors: Engage with positive greetings and active listening Empathize by expressing understanding Educate throughout the information exchange Enlist thoughts and ideas from others 4. General/Administrative Support: (required of all Administrative Support employees) Information Gathering Definition: Identify and seek information needed to clarify a situation. Ask questions to discover the facts. Identify specific information needed to clarify a situation or to make a decision Probe skillfully to get at the facts Education - ability to utilize EPIC Physical Requirements
The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |