Coordinator, Graduate Programs / Student Services Administration Professional III

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

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Administrative

• Assist students through the PhD qualifying exam and comprehensive exam process, PhD. final oral dissertation defense, and MS thesis defense/oral exam.
• Provide administrative support and coordination for exam committees.
• Assist Graduate Studies Committee with ongoing review and updates of program academic procedures and policies.
• Maintain data collection for analysis including, but not limited to, number of applications, admissions per program, time to completion, and exam pass/fail rates.
• Assist with the completion of various annual surveys and reports.
• Maintain current graduate handbook and website information.
• Collaborate with internal and external institutional partners.
• Coordinate with The College and Department on Pre-Commencement events.
• Assist with assigning teaching assistantships and grader positions for new and current graduate students.
• Assist in the development of new graduate student orientation and onboarding documents.
• Some nights and weekend hours will be required to attend college and department events throughout the year.

Admissions

• Monitor graduate program applications in the Graduate College application system and respond to applicant queries.
• Provide information and access of graduate program applications to Graduate Studies Committee.
• Facilitate the formal admission of new graduate students with the Graduate College Admissions Office.
• Coordinate application review process with Graduate Studies Committee.
• Generate admission offer letters to successful graduate program applicants. Inform other applicants of denial or waitlist status.

Advising

• Assist graduate students with special requests, various letters, petitions, schedule changes, retroactive withdrawals, and leaves of absence.
• Coordinate steps to degree completion with Graduate College, generate internal degree completion forms, and monitor submission of documents by semester deadline in online and hard-copy systems.
• Facilitate the formal degree completion documentation requirements with the Graduate College.
• Additional duties may be assigned.

Knowledge, Skills, and Abilities:

• Excellent customer service skills.
• Proficient grammar and writing abilities.
• Ability to work well in teams and groups with varying perspectives.
• Ability to adapt.
• Basic working knowledge of Microsoft Office products.
• Expertise with spreadsheets and databases.
• Ability to organize, prioritize, and problem solve, as well as use good judgment.
• Ability to work effectively with others to accomplish goals.
• Ability to handle confidential and sensitive information; use critical, independent thinking, problem solve, take initiative and work independently.

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 5 years of relevant work experience, or equivalent combination of education and work experience.