Customer Service Officer

Aleron
United States, Pennsylvania, West Mifflin
Mar 25, 2025
Description Acara Solutions has an opening for a Customer Service Officer in West Mifflin, PA for a transportation industry. Lead the Customer Service activities, with regular customer visits, to understand customer needs and create a trusting and strategy. close relationship. Leading quotations process, meaning you will be responsible to price our parts, using your better judgment and Finance guidelines. Your responsibilities will include Receive, process and respond to customer enquiries and request for quotations. Setting up pricing for all spot sales based on better judgment and finance guidelines, provide discount if aligned with sales strategy . Receive, process and monitor proactively the orders until Customer payment in accordance with the QCD commitments. Managing Invoicing and credits for all our customers. Managing financial confidential modules in SAP system Manage Availability Contracts. Setting up pricing and setting up strategies to secure a positive KPI Maintain accuracy and validity of the price lists, order book and manage Customer data base Manage Customer interface, produce and communicate regular status and performance reports in relation to both internal and external customers using Customer dashboard Interface with Technical, Quality, Finance and Supply Chain departments to investigate the customer returns/rejects and handle warranty claims, taking appropriate actions in accordance with contract or company guidelines. Pay: $26.45/hr - $31.28/hr Duration: 6 months Job Requirements Required Skills / Qualifications: Operational effectiveness/accountability Good at collaboration/teamwork Communicate with transparency Able to be motivating & inspiring You lead the way in EHS Preferred Skills / Qualifications: Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply