Customer Care Representative

Position Summary: The Call Center Agent will be responsible for contributing to the overall success of TBK Bank. This role will handle in-bound calls and emails in a fast-paced environment while processing customer requests. The role requires sitting for extended periods of time communicating with customers by phone using a headset or email.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Listens, comprehends, resolves, and providing excellent service during every call or email

• Keeps management abreast of any significant problems

• Adheres to all bank and regulatory requirements and participates in required training

• Demonstrates an understanding of TBK Bank products and services

• Recognizes an opportunity to deepen relationship with core TBK Bank products and services

• Proactive in assessing and providing suggestions to offer improved service

• Processes online account opening applications

• Prepares and compiles new customer information in accordance with bank policies and procedures

• Performs other duties, as assigned

• SATURDAY HOURS (9AM - 1PM CST or 8AM -12PM MTN) WILL BE REQUIRED

EXPERIENCE & EDUCATION

• High School Diploma or equivalent

• 1-2 years of experience in a banking environment is preferred

• 1-2 years of experience in a call center environment